Senior ICT Consultant

Turn IT On!; England; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading technology service provider in the UK is looking for an experienced ICT Consultant/Senior ICT Technician. This role, based in Buckinghamshire, involves supporting schools by managing technical issues and customer accounts to enhance learning through ICT solutions. Candidates should possess 2-3 years of experience, strong communication skills, and the ability to work independently. The position offers a salary of £30,000 to £35,000, along with various employee benefits.

Benefits

Pension scheme

Electric/hybrid car scheme

Cycle scheme

Eye care voucher scheme

Mental health first aid

Employee assistance programme

Employee recognition scheme

Qualifications

• Experience in an ICT Technician or support role in the education sector preferred.
• Ability to work independently and demonstrate proactive service improvement.
• Experience leading installations of servers and networks.

Responsibilities

• Handle 2nd/3rd line ICT issues and respond to emergencies.
• Manage technical issues affecting school functions.
• Lead installation or repair of computers and networking software.

Skills

2-3 years' experience in Senior ICT Technician

Troubleshooting skills

Excellent communication and organisational skills

Windows Server

Active Directory

Microsoft Operating Systems

Virtualisation technologies (Hyper-V)

Cloud technologies (Office 365/Azure)

Customer service orientation

Flexible and adaptable

Job description

Overview

turn IT on is current seeking an experienced ICT Consultant/Senior ICT Technician who is motivated and enthusiastic about technology. The role supports schools in and around Buckinghamshire, acting as the liaison between the schools and turn IT on, and helping to manage customer accounts and ICT provision to improve teaching and learning through ICT solutions.

Responsibilities

• Handle 2nd/3rd line ICT issues, respond to emergencies and school complaints.
• Resolve and manage technical issues impacting school functions by providing robust technical solutions.
• Provide internal network support.
• Help with the support/mentoring of the 1st/2nd line support roles.
• Enforce and monitor activities in line with school policies.
• Internal staff training.
• Lead on installation or repair of computers with standardised applications and networking software, diagnosing and solving problems.
• Responsible for a wide range of technical duties related to the computer network and desktop services, including desktops, iPads, printers, telephones, scanners, projectors, PA equipment, AV lecterns and hardware, across existing installations and upgrades.

Qualifications / Skills

• 2-3 years’ experience in a Senior ICT Technician or 2nd/3rd support role in the education sector (experience in this area is not essential but preferred).
• Ability to work independently and demonstrate troubleshooting skills with a proactive approach to service improvement.
• Excellent communication and organisational skills; able to liaise with school senior management on a regular basis.
• Windows Server, Active Directory and Microsoft Operating Systems.
• Virtualisation technologies, particularly Hyper-V.
• Cloud technologies (Office 365/Azure).
• Experience leading on installations of servers and networks.
• Strong customer service orientation and proactive communication (verbal and written).
• Flexible, adaptable, friendly, and a good team player; able to work independently and manage own time effectively.

Benefits and Terms

The role is offered on a full-time, full-year basis. Salary is between £30,000 - £35,000 (negotiable for the right person). A DBS and safeguarding checks will be required. Driving and having your own vehicle are necessary due to location.

Benefits include a pension scheme, electric/hybrid car scheme, cycle scheme, eye care voucher scheme, mental health first aid, employee assistance programme and employee recognition scheme. The Transforming Learning Group (TLG) provides a comprehensive range of ICT and computing support, MIS support, GDPR services and software consultancy and training across brands including turn IT on, School ICT Services, SalamanderSoft, SBM, Vital York, GDPR Sentry and Locker. We serve over 5,000 schools across the UK and employ over 400 staff.

Equal Opportunity

turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.