Senior Hub Officer

Cardiff Council; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local government authority in Cardiff is seeking a committed individual to join their West Hub team. The successful applicant will provide excellent customer service and assist in coordinating professional face-to-face services. Responsibilities include offering advice on Housing, Library provisions, and organizing community events. Ideal candidates will have experience in customer service, flexibility in working hours, and the ability to mentor staff. This full-time permanent role offers a supportive work environment with training opportunities.

Benefits

Generous annual leave

Adaptable working arrangements

Access to pension plan

Training & Development opportunities

Employee equality support networks

Cycle to Work Scheme and discounts

Qualifications

• Experience providing excellent customer service.
• Ability to work well in a team.
• Flexibility in working hours including weekends and evenings.
• Knowledge of council services such as Waste management and Library provision.
• Experience in mentoring and coaching staff.

Responsibilities

• Assist in coordinating services provided in the West Hub.
• Provide advice on Housing & Benefits, Library provision, and community events.
• Work closely with partner organizations to ensure accessible services.

Skills

Excellent customer service skills

Teamwork

Flexibility

Mentoring & coaching

Problem resolution

Ability to speak Welsh

Knowledge of Housing Benefit

Job description

An exciting opportunity has arisen for a committed individual with excellent customer service skills to join our West Hub team.

The successful applicant will assist in coordinating a professional face-to-face service, including responsibilities for building management.

We take the welfare of our staff seriously and strive to always create a positive working environment ensuring that our amazing workforce feel respected and valued инструктаҗ.

Here are some examples of how we try and achieve this:

• A generous annual leave entitlement.
• Adaptable working arrangements, which can include a flexi scheme allowing you to work a schedule that suits you and meets the needs of the service.
• Access to the Cardiff & Vale of Glamorgan Pension Fund which is part of the Local Government Pension Scheme (LGPS), offering a reputable, secure and flexible pension plan.
• Guaranteed access to further Training & Development totema give you the opportunity advance your career with us.
• Access to employee equality networks for support, guidance and socialising (these networks include the Black, Asian & Minority Ethnic Network, Carers Network, Disability Network, LGBT Network & the Women’s Network).
• Access to the MyAdvantages Employee Benefits Platform (which includes access to the Council’s Cycle to Work Scheme and exclusive discounts at retailers such as Asda, Tesco & Ikea).

About the job

Services provided include advice on Housing & Benefits, Library provision, digital & financial inclusion along with partnership working and arranging tailored community events.

Weekend and evening working will be required on a rota basis and location of work may vary.

What We Are Looking For From You

You will have experience of providing excellent customer service, work well in a team and have a flexible approach.

You will have experience of providing advice on an array of council services including Waste management, Library provisionilised & arranging Community events. You will have knowledge on Housing Benefit, Council Tax Reduction scheme, Housing including the Welfare Reform Act and the options available to help those affected.

You will work closely with partner organisations and advice agencies to ensure a fully accessible co-ordinated service is provided. Ideally, you will have experience of mentoring & coaching staff and resolving more complex enquiries and disputes in a positive and constructive manner.

The ability to speak other languages, in particular Welsh, and Community Languages would be an advantage.

Additional information

This post is subject to an Enhanced Disclosure and Barring Service check.

This vacancy is suitable for post share.

If you would like an informal conversation about this role prior to application, please email Ana Cremene 02920873800

Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ mateixa Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based科研 staff the Headteacher / Governing Body.

We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website :

Important information you need read in order to complete your application:-

Job Category Communities

Department Housing & Communities

Working Pattern/Contract Type Full Time Permanent