Senior Helpdesk Advisor

Manpower; Morley; On-site; GBP 28,000 - 34,000; Full time

Job summary

A leading IT support firm in Morley is seeking a Senior Helpdesk Advisor for a full-time, office-based role. The successful candidate will handle 2nd line support issues, including Windows and Microsoft 365 systems. Ideal candidates should have over 4 years of management experience in an MSP environment and strong technical knowledge, especially in networking. The role offers a collaborative team environment and opportunities for career development.

Benefits

Collaborative team environment

Opportunities for training and career development

Qualifications

• Minimum 4 years of experience in a management role.
• Experience working in an MSP environment.
• Strong knowledge of Windows Server and networking.

Responsibilities

• Provide 2nd line support for Windows and Office 365.
• Troubleshoot network issues effectively.
• Keep users informed on issue progress.

Skills

Microsoft Office 365

Troubleshooting

Networking

Communication

Customer service

Tools

Windows Server

Remote access tools

Job description

ManpowerGroup Inc. are working with a client based in Morley that specialise within IT support and services. Our client is looking for a Senior Helpdesk Advisor within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands‑on role ideal for someone with solid technical knowledge and great customer service skills.

The role:

• Full Time Perm Position
• Monday to Friday, Fully Office based
• Hours: 8:45am- 5:15pm
• Location: Morley, Leeds
• Salary: Up to £34,000
• A supportive and collaborative team environment
• Exposure to a wide range of technologies
• Opportunities for training and career development

Key Responsibilities:

• Provide 2nd line support for Windows, Office 365, and other core systems
• Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs)
• Support remote access tools (RDP, VPN) and disaster recovery solutions
• Monitor system alerts and respond to tickets via the helpdesk platform
• Keep users informed on issue progress and planned outages
• Escalate complex issues to 3rd line or field engineers
• Log time accurately on support tickets

What You’ll Need:

• Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune)
• MUST have worked in an MSP environment
• MUST have minimum 4 years experience in a management role.
• Experience with Windows Server
• Good understanding of networking: VLANs, port forwarding, routing, switching
• Proficient in Microsoft Office apps
• Ability to troubleshoot and resolve technical issues quickly
• Excellent communication and time management skills
• Self‑motivated and able to work in a fast‑paced environment

If you are an expert within the technical support field, we want to hear from you! Apply now via Manpower or send your CV or Contact M:07484071022 T:01132 438871