Senior Facilities & Hospitality Director – London HQ

Jones Lang LaSalle Incorporated; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A global real estate services firm is looking for a Senior Operations and General Manager in London to oversee facilities and luxury hospitality operations. This full-time role requires 5-7 years of relevant experience and exceptional interpersonal skills. The candidate will enhance workplace optimization and manage high-profile client relations while ensuring a 5-star experience. Strong hotel industry experience is preferred, and leadership in delivering exceptional service standards is essential.

Benefits

Opportunity for professional growth

Dynamic working environment

Qualifications

• Minimum 5-7 years of experience in facilities management in corporate environments.
• Proven track record managing facilities operations including HVAC and security.
• Experience with high-profile client relationships and managing multiple priorities.

Responsibilities

• Oversee daily operations across building systems and services.
• Design and implement hospitality protocols for client interactions.
• Lead and inspire facilities and hospitality teams to exceed expectations.

Skills

Facilities management expertise

Hospitality excellence

Interpersonal skills

Budget management

Education

Professional certifications in facilities/hospitality management

Tools

Facilities management software

Microsoft Office Suite

Job description

A global real estate services firm is looking for a Senior Operations and General Manager in London to oversee facilities and luxury hospitality operations. This full-time role requires 5-7 years of relevant experience and exceptional interpersonal skills. The candidate will enhance workplace optimization and manage high-profile client relations while ensuring a 5-star experience. Strong hotel industry experience is preferred, and leadership in delivering exceptional service standards is essential.