Senior Design Researcher - Shape Healthcare Services

Philips Magyarország; Farnborough; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading health technology company is seeking a Senior Design Researcher to join their Service Experience Design team in Farnborough, UK. This role focuses on leading user research and usability testing to enhance service experiences for healthcare partners. Ideal candidates will have substantial user research experience, a customer-first mindset, and a commitment to high-quality design practices. The position requires office-based collaboration at least three days a week.

Qualifications

• Proven track record of user research and usability design.
• Ability to understand complex service ecosystems and touchpoints.
• Skilled in researching and defining user requirements.
• Committed to elevating design quality through constructive feedback.

Responsibilities

• Initiate and conduct comprehensive user research and analysis.
• Review and improve digital design solutions for service ecosystems.
• Work within project constraints while maintaining high quality.
• Promote collaboration between stakeholders to drive innovative solutions.

Skills

User research

Usability testing

Service design

Customer-first mindset

Collaboration

Job description

A leading health technology company is seeking a Senior Design Researcher to join their Service Experience Design team in Farnborough, UK. This role focuses on leading user research and usability testing to enhance service experiences for healthcare partners. Ideal candidates will have substantial user research experience, a customer-first mindset, and a commitment to high-quality design practices. The position requires office-based collaboration at least three days a week.