Senior Customer Service Advisor - Japanese Speaking

Sedgwick; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading risk and claims administration partner in the UK is seeking a Senior Customer Service Advisor who is fluent in English and Japanese. This home-based role involves managing complex customer queries, mentoring junior team members, and delivering exceptional service. The successful candidate will enjoy a competitive salary, flexible working arrangements, and a range of health and support benefits. Join us to impact the future of insurance and help navigate the unexpected.

Benefits

Competitive salary

25 days holiday plus bank holidays

Private healthcare

Employee assistance programme

Flexible working options

Qualifications

• Fluent in English and Japanese (written and oral).
• Proven background in customer service roles.
• Ability to work effectively in a busy team environment.

Responsibilities

• Deliver outstanding service across calls and emails.
• Mentor junior advisors and share best practices.
• Resolve issues quickly and ensure every interaction reflects brand values.

Skills

Bilingual proficiency in English and Japanese

Customer service expertise

Attention to detail

Multitasking ability

Problem-solving skills

Technical proficiency with Office 365

Interpersonal skills

Team collaboration

Leadership qualities

Education

GCSE level or equivalent qualification

Tools

Office 365

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top CompaniesCertified as a Great Place to WorkFortune Best Workplaces in Financial Services & InsuranceSenior Customer Service Advisor - Japanese Speaking### **Job Location:** UK - Remote### **Job Type:** Permanent### **Remuneration:** Competitive salary taking into account skills, experience and qualifications# **Join Sedgwick as a Senior Customer Service Advisor – Deliver Exceptional Service and Lead by Example in a Dynamic, Home-Based Role.**Join us as a Senior Customer Service Advisor and become the go-to expert for complex customer queries. You’ll deliver outstanding service across calls and emails, resolve issues quickly, and ensure every interaction reflects our brand values. Beyond handling queries, you’ll mentor junior advisors, share best practices, and help drive team success.Fluent in English and Japanese, you’ll bring strong communication skills, attention to detail, and problem-solving ability to a fast-paced, dynamic environment. If you’re passionate about customer experience and ready to lead by example, this is your chance to make an impact.# **The skills you will have when you apply:*** **Bilingual proficiency** – Fluent in English and Japanese (written and oral).* **Customer service expertise** – Strong ability to deliver exceptional service and resolve complex queries.* **Attention to detail** – Accurate data entry and ability to maintain quality standards.* **Multitasking ability** – Comfortable managing high volumes of calls and emails simultaneously.* **Problem-solving skills** – Advanced capability to resolve issues and de-escalate challenging situations.* **Technical proficiency** – Skilled in using Office 365 and related tools.* **Previous experience** – Proven background in customer service roles.* **Educational standard** – GCSE level or equivalent qualification.* **Interpersonal skills** – Excellent communication and relationship-building abilities.* **Team collaboration** – Ability to work effectively in a busy team environment.* **Leadership qualities** – Experience mentoring and supporting peers.# **What we’ll give you for this role:****Remuneration & more*** Competitive salary taking into account skills, experience and qualifications* A Self Invested Personal Pension Scheme (SIPP)* Holiday allowance of 25 days plus bank holidays* Flexible working from our office or your home**Health & support*** Private healthcare plan (including pre-existing conditions)* Life assurance* Group Income Protection* Employee assistance programme for employee wellbeing**Other benefits*** Voluntary benefits – green car scheme, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications* Discounts on various products and services**This isn't just a position, it's a pivotal role in shaping our industry**At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day. You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance. # **Next steps for you:**If you’re unsure whether you have all the skills needed then do apply –we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between. Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation. After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).#LI-REMOTESedgwick is an Equal Opportunity Employer.The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.## Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see