Senior CRM & Loyalty Engagement Lead

Noble Panacea, Inc.; City of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A revolutionary skincare company in London seeks a Customer Engagement Manager to lead CRM, Loyalty, and Retention programs. The ideal candidate will possess 5-10 years of experience in these areas, demonstrating strong leadership and a background in luxury beauty. Responsibilities include developing strategies to enhance customer engagement and managing a concierge team. Join us to empower others with authentic and natural beauty.

Qualifications

• 5-10 years experience in CRM/Loyalty/Retention.
• Demonstrable evidence of leadership in these disciplines.
• Experience in luxury, beauty, or skincare brands is preferred.

Responsibilities

• Develop and execute customer engagement strategies.
• Analyze data for improving loyalty and retention.
• Lead cross-functional teams to enhance customer experience.

Skills

CRM expertise

Leadership

Analytical skills

Communication

Financial literacy

Education

Bachelor's Degree or equivalent

Tools

Salesforce

Bloomreach

Ometria

Klaviyo

Job description

A revolutionary skincare company in London seeks a Customer Engagement Manager to lead CRM, Loyalty, and Retention programs. The ideal candidate will possess 5-10 years of experience in these areas, demonstrating strong leadership and a background in luxury beauty. Responsibilities include developing strategies to enhance customer engagement and managing a concierge team. Join us to empower others with authentic and natural beauty.