Senior Collections & Negotiation Specialist (Hybrid)

Nationwide Building Society; Northampton; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A prominent UK financial institution seeks a Senior Collector and Negotiator to support customers facing financial difficulties. The role involves empathetic communication and guiding customers through options available. With a commitment to customer-first behaviors, you will thrive in a hybrid working environment and contribute to their financial well-being. Working hours will be flexible and regular training will be provided to ensure success in this critical role. Applicants are encouraged to apply early as the position might close if the volume of applications is high.

Benefits

Private medical insurance from January 2026

Competitive pension scheme

Annual performance-related bonus

Training and development opportunities

Salary sacrifice scheme benefits

Life assurance

Health and wellness options

Up to 2 days of paid volunteering annually

Qualifications

• Must be resident and eligible to work in the UK.
• Ability to have honest and sensitive conversations.
• Access to a dedicated workspace free from distractions.

Responsibilities

• Guide customers through options for financial difficulties.
• Establish which options are suitable to help customers.
• Communicate with customers empathetically over the phone.

Skills

Empathy

Communication

Resilience

Job description

A prominent UK financial institution seeks a Senior Collector and Negotiator to support customers facing financial difficulties. The role involves empathetic communication and guiding customers through options available. With a commitment to customer-first behaviors, you will thrive in a hybrid working environment and contribute to their financial well-being. Working hours will be flexible and regular training will be provided to ensure success in this critical role. Applicants are encouraged to apply early as the position might close if the volume of applications is high.