Senior Clinical Support Worker

makeitcountmarketing; Stoke-on-Trent; On-site; GBP 24,000 - 27,000; Part time

Job summary

A leading healthcare provider in Stoke-on-Trent is looking for a Senior Clinical Support Worker to support the gynaecology team. You will manage waiting lists, book appointments, and perform clerical tasks while providing assistance during patient examinations. The ideal candidate should have 2 years of NHS experience and excellent communication skills. This position offers a part-time, permanent role with a salary ranging from £24,937 to £26,598 per year.

Qualifications

• 2 years experience working in the NHS.
• Overseas qualifications accepted with an ECCTIS statement.
• Ability to adapt to variable shifts over 7 days a week.

Responsibilities

• Assist, support, and collaborate with the Registered Nurse and multidisciplinary team.
• Maintain a clean, safe, hazard-free environment.
• Prepare the environment for gynaecology outpatient examinations.

Skills

Excellent written and communication skills

Proficient in Microsoft Office

Customer care skills

Education

GCSE Maths and English or Level 2 Functional Skills

Full Care Certificate or NVQ Level 3 in Health and Social Care

Job description

Job Title

Senior Clinical Support Worker

Employer

University Hospitals of North Midlands NHS Trust

Location

UHNM, Newcastle Road, Stoke on Trent, ST4 6QG

Job Summary

The Senior Clinical Support Worker will work within the Gynaecology team, supporting nurses and medical staff while maintaining independent clerical duties. The role requires initiative, problem‑solving and adherence to Standard Operating Procedures. Responsibilities include managing waiting lists, booking appointments, clerical tasks, specimen handling, and providing support during patient examinations.

Key Responsibilities

• Assist, support and work in collaboration with the Registered Nurse and multidisciplinary team to provide safe, holistic, person‑centred care.
• Maintain clean, safe, hazard‑free environment and manage the delivery and retrieval of specimens, items & equipment to the outreach clinic.
• Prepare the environment for gynaecology outpatient examinations and procedures; chaperone and assist during examinations.
• Communicate relevant information to consultants and nursing staff; demonstrate good customer care skills.
• Work independently within scope while under RN supervision, undertaking routine and specialised tasks as trained.
• Adapt to variable shifts over 7 days a week on a week‑by‑week basis, within agreed limits.

Essential Qualifications & Experience

• 2 years experience working in the NHS.
• GCSE Maths and English (or Level 2 Functional Skills). Overseas equivalents accepted with ECCTIS statement.
• Full Care Certificate or NVQ Level 3 in Health and Social Care (regulated awarding body).
• Proficient in Microsoft Office (Word, Excel, Access, PowerPoint).
• Excellent written and communication skills.

Desirable Skills

• Venepuncture, taking clinical observations and recording vitals.
• Pregnancy testing, urine analysis (strip).
• Ability to cover a variety of shifts, including weekends and bank holidays.
• Evidence of professional development activity.

Employment Details

• Pay Scheme: Agenda for Change
• Band: 3
• Salary: £24,937 to £26,598 a year (pro rata)
• Contract: Permanent
• Working Pattern: Part‑time
• Date Posted: 21 November 2025

Legal & Regulatory

This post requires a Disclosure and Barring Service Check under the Rehabilitation of Offenders Act (Exceptions) 1975.

Applications from candidates requiring Skilled Worker sponsorship will be considered. For further information, refer to the UK Visas and Immigration website.

Employer Commitment

University Hospitals of North Midlands NHS Trust is committed to a culture of inclusion, equal opportunities and transparent career development. We recognise the importance of staff diversity and support the professional growth of all employees.

EEO Statement

We provide equal employment opportunities and ensure that hiring decisions are based on an applicant’s qualifications and experience, rather than on gender, ethnicity, or other protected characteristics. All applications will be considered fairly.