Senior Client Affairs Officer

Royal Borough of Kensington and Chelsea; City of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A local government authority in the City of London is seeking a Senior Client Affairs Officer to lead a team in managing the finances of vulnerable residents. This role involves ensuring that finances are handled accurately and in compliance with regulations. Ideal candidates will have strong knowledge in social care, team management abilities, and excellent communication skills. The position offers structured training and career development within a supportive environment.

Benefits

Structured training opportunities

Supportive management team

Collaborative work environment

Qualifications

• Solid understanding of financial management and safeguarding.
• Experience managing a team and developing others.
• Strong organizational skills with attention to detail.
• Proficiency in relevant IT systems and tools.
• Excellent communication skills with various stakeholders.

Responsibilities

• Manage operations of the Client Affairs Team and oversee staff.
• Make payments and manage client accounts accurately.
• Ensure proper investments for clients with surplus funds.
• Work with partners for new referrals and formal applications.
• Drive improvements by updating procedures and systems.

Skills

Adult Social Care knowledge

Team management

Organizational skills

IT proficiency

Communication skills

Tools

Mosaic

Financial software

Job description

Role Summary

Lead the vital work of managing client finances with care, accuracy and integrity. As Senior Client Affairs Officer, you’ll play a key leadership role in managing and protecting the finances of vulnerable residents who cannot manage their own money. You’ll lead a small, dedicated team that ensures every decision is made in each client’s best interests – with transparency, fairness and compassion at the heart of everything you do.

Working Style

You’ll be based in the Borough for 3 days a week, playing a key role in serving the local community. Whether you’re working on the frontline or behind the scenes, you’ll be part of a dedicated team making a real difference to residents’ lives.

Responsibilities

This is a hands‑on leadership role where your expertise will ensure that vulnerable residents’ finances are managed efficiently, safely and in full compliance with regulations.

• Oversee the day‑to‑day operations of the Client Affairs Team, supervising staff and ensuring their work meets the highest standards of accuracy and probity.
• Make payments, manage accounts and ensure all client income is received and recorded correctly.
• When clients have surplus funds, ensure appropriate investments are made in line with policy.
• Work with a wide range of partners – from care management teams and families to solicitors, the Department for Work and Pensions and the Court of Protection – to lead on new referrals, determine the right course of action, make formal applications to relevant bodies and attend client review meetings, safeguarding enquiries or court hearings when required.
• Drive continuous improvement by reviewing and updating procedures to reflect changes in legislation, introducing new systems or technology and delivering training to staff to keep practice consistent and current.
• Handle first‑stage responses to complaints with professionalism, empathy and fairness.

Qualifications

• Solid understanding of Adult Social Care and client financial management, supported by strong knowledge of the benefits system and the frameworks that govern financial safeguarding.
• Experience managing or supervising a team, balancing workloads, monitoring performance and developing others.
• Strong organisational skills and a clear eye for detail, with confidence handling a busy caseload and prioritising effectively to maintain high standards.
• Proficiency in IT systems, particularly Mosaic and financial platforms, and comfort using digital tools to manage data securely and efficiently.
• Excellent written and verbal communication skills – regularly engaging with families, legal professionals and partner agencies, requiring clarity, diplomacy and sensitivity.

Benefits

At RBKC, we’re all in – investing in our people, our communities and our future.

• Join a small, friendly and collaborative team working across Adult Social Care and other departments.
• Bi‑borough role covering Kensington and Chelsea and Westminster, offering variety, challenge and the chance to make a meaningful difference across two communities.
• Deeply rewarding impact on the lives of vulnerable adults and older people, with autonomy to lead improvements in service delivery and explore new technologies.
• Structured training, supervision and career development opportunities.
• Supportive management team that values collaboration, curiosity and innovation.

Interview Details

Interviews will be held in person week commencing 15 th December.

This role requires a standard DBS check.

Application

Please apply online explaining how you meet the requirements set out in the person specification and job description.

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.

We are committed to fair, transparent, and consistent pay practices. New hires will start at the minimum of the salary range. Employees receive annual salary increases until they reach the top of the pay scale, and will receive any agreed cost‑of‑living pay rises.