Senior Claims Handler

The Ardonagh Group; Stoke-on-Trent; On-site; GBP 30,000 - 45,000; Full time

Job summary

A prominent insurance company in the UK is seeking a Senior Account Handler to support a designated client portfolio by acting as the first point of contact and nurturing strong relationships. Ideal candidates will have a minimum of 2 years in the insurance sector, along with effective time management and the ability to cross sell insurance products. Opportunities for career advancement and professional development, including gaining CII or ACII qualifications, are offered alongside a supportive work environment.

Benefits

26 days holiday plus bank holidays

Career progression opportunities

CII or ACII qualifications support

Pension scheme

24-hour wellness support

Paid volunteering day

Spotlight Awards recognition

Qualifications

• Minimum of 2 years experience working in the Insurance Industry.
• Time management skills with the ability to work independently.
• Experience of cross selling and upselling products.
• Knowledge of motor and home insurance.
• Ability to develop and maintain client relationships.
• Proactive, use of initiative and entrepreneurial spirit.
• Willingness to learn and be curious.
• Work well with your team and have a positive outlook.

Responsibilities

• Support a designated client portfolio as first contact.
• Build strong relationships and support clients with queries.
• Work on a protected book of high-net-worth clients.
• Provide support and training to colleagues.

Job description

What does the role of a Senior Account Handler here involve?

Every day you will be supporting a designated client portfolio, acting as their first point of contact, building strong relationships, and supporting them with queries as they arise. This role is perfect for you if you love customer service as relationship‑building with our clients will be the key to your success.

In this role you will be working on a protected book of high‑net‑worth clients. As a Senior Account Handler you will provide support to colleagues along with the Team Leader and provide training to the team where required.

What are we looking for in our Senior Account Handlers?

• Minimum of 2 years experience working in the Insurance Industry
• Time management skills with the ability to work independently
• Experience of cross selling and upselling products
• Knowledge of motor and home insurance
• Ability to develop and maintain client relationships
• Proactive, use of initiative and entrepreneurial spirit
• Willingness to learn and be curious
• Work well with your team, have a positive outlook, be engaging, collaborative and have the resilience to adapt to whatever changes come your way

Benefits

• Holiday entitlement of 26 days plus bank holidays
• Opportunity to progress your career across the entire Ardonagh family
• Gain CII or ACII qualifications to boost your knowledge and career prospects
• Pensions scheme for when you feel it’s time to retire
• 24‑hour support for physical and mental wellbeing
• 1 days paid volunteering day to give back to our communities
• The Spotlight Awards, where we shine a light on the brightest talent across our group

In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing.

So, what are you waiting for? Apply today and one of our team will be in touch.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.

We are an equal opportunities employer who are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

Footman James is part of the Ardonagh Group which spans the breadth of the insurance sector and is powered by more than 9000 employees. The diversity of brands and breadth of products and solutions for our customers brings huge opportunity.