Senior Change Delivery Specialist

Direct Line Group; City of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading insurance company in London seeks a Senior Change Delivery Specialist to support pricing strategy development for Personal Lines. The role requires knowledge of pricing software, programming languages, and effective communication skills. The candidate will engage with stakeholders to implement approved changes and ensure business objectives are met. This position offers a hybrid work model and various employee benefits including an annual bonus and flexible benefits package.

Benefits

Annual bonus of up to 10%

Flexible benefits package

Company pension contributions of 9%

Enhanced parental leave

Employee Assistance Programme

Qualifications

• Experience with software development and testing.
• Knowledge of general insurance market and pricing.
• Ability to think tactically and creatively to solve problems.

Responsibilities

• Support development of pricing strategy for Personal Lines.
• Engage with stakeholders to meet requirements.
• Maintain documentation for rating algorithms.

Skills

WTW Radar software knowledge

SQL

Python

Excel VBA

Effective communication skills

Strategic mindset

Job description

Pricing & Underwriting: Senior Change Delivery Specialist

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.

Pricing and Underwriting is a complicated world, where historical data, geospatial information, and mathematical models meet talented analysts. Pricing our products is a fine line between balancing our business goals and customer needs. That’s why our Pricing & Underwriting change delivery specialists are the best of the best.

What you’ll be doing:

We have an exciting opportunity for someone to join our Motor team on a permanent basis. The role is to support the development of the pricing strategy for Personal Lines through implementation of changes to our rating software, in order to ensure commercial benefit and other business objectives.

Key activities include:

• Design, build, test and implement approved changes accurately and efficiently to Radar rating software, including changes to prices charged and underwriting footprint.
• Engage with key stakeholders within business and technology teams to ensure that requirements and timeframes are met, alongside all governance/regulatory outcomes.
• Ensure best practice and up-to-date documentation of our rating algorithm and testing processes are maintained, along with contribution to ongoing improvements.
• Contribute to continuous improvement of the efficiency of the change team and longer‑term pricing delivery capability.
• Identify any risks involved in running our business appropriately; communicate to peers and team managers in a timely manner where you have discovered price, model or data issues, supporting efficient resolution.
• Work in a hybrid model, spending at least 2 days a week in the office depending on role and team.

What you’ll need:

• Knowledge of the WTW Radar software and how to build, develop and test algorithms, desirable alongside general software development experience.
• Knowledge and experience of programming languages and software such as SQL, Python, Excel VBA.
• Supporting knowledge of general insurance market and pricing.
• Technical expertise and strategic mindset to think tactically, strategically and creatively to solve problems and drive improvements.
• Effective communication skills and ability to progress work independently while providing peer review and guidance to others in the team.

Benefits

• Annual company bonus of up to 10%.
• 50% off home, motor and pet insurance, plus free Green Flag breakdown cover.
• Flexible benefits package including optional health and dental insurance.
• EV car scheme allows all colleagues to lease a brand new electric or plug‑in hybrid car in a tax‑efficient way.
• Buy‑as‑you‑earn share scheme.
• Employee discounts and cashback.
• 19 days holiday rising to 30 days depending on your role, with the chance to buy and sell up to 5 days.
• Company pension contributions of 9% of your salary.
• Income protection on 50% of your salary for 5 years.
• Life assurance cover at four times your salary.
• Insurance discounts: 50% off Direct Line Group products in Motor, Home and Pet insurance when you’re named on the policy.
• Shopping discounts and cashback savings across hundreds of other well‑known brands.
• Flexible benefits scheme to adjust income protection, life assurance and benefits package.
• Salary sacrifice scheme for fully electric and plug‑in hybrid cars, and for private dental and medical cover.
• Parental leave: enhanced maternity, paternity, shared parental and emergency dependant leave.
• Employee Assistance Programme offering information on financial and mental wellbeing.
• Mental health first aiders (MHFA) for support whenever you need it.
• Volunteering opportunities through our partnership with Neighbourly.
• Donation matching: up to £50 per month to match any contributions you make to your local community.

Be Yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

Our teams work together to build and refine predictive models, implement cutting‑edge rating solutions, and enhance fraud detection. Whether developing advanced algorithms or ensuring regulatory compliance, we work collaboratively to tackle complex challenges. Each decision we make directly impacts our customers, so we take great care to ensure they receive fair and accurate pricing for their level of risk.

Testimonials

"Building positive relationships, problem solving and providing guidance – I feel incredibly fortunate to be working with such a fantastic team of people."

"Being recognised for my contributions and passion goes a long way. I take great satisfaction in helping people grow and develop knowing that I’ve been a part of that growth."

"The way the business positions the importance of our customers really resonates with me. They’re the reason we come in to work."