Senior Business Development Manager

Horizontal Inc.; City of London; On-site; GBP 65,000 - 85,000; Full time

Job summary

A digital transformation company is looking for a Senior Business Development Manager in London to drive sales strategies and manage relationships with clients. The ideal candidate will have over 5 years of experience in sales or customer service, excellent communication skills, and a strong ability to understand complex digital solutions. The role involves defining client strategies and maintaining strong business relationships. A positive attitude and willingness to collaborate in a flat hierarchy are essential.

Qualifications

• 5+ years of experience in sales or customer service.
• Ability to work independently and as part of a team.
• Recognized as trusted and accountable in client relationships.

Responsibilities

• Identify and qualify sales opportunities.
• Define high-level strategies and roadmaps for clients.
• Develop and maintain relationships with customers.

Skills

Digital experience expertise

Strong communication skills

Negotiation skills

Interpersonal skills

Excellent time management

Organizational skills

Ability to handle multiple projects

Fluency in English

Fluency in Arabic

Tools

CRM software

Sales automation tools

CMS

CDP

DAM

Job description

We are looking for a Senior Business Development Manager, a strategic digital and commercial thinker, with a consultative and relationship-based approach. Someone who can partner with our prospective clients to understand their brief, and then convince them that Horizontal should be their digital transformation partner.

What you’ll do

• Identify and qualify sales opportunities by understanding customer needs and pain points
• Define high-level strategies & roadmaps for clients
• Develop and maintain relationships with customers, providing exceptional customer service and support
• Stay up-to-date with industry trends, products, and competitors to inform sales strategies and product development
• Attend industry events and trade shows to promote the company and generate leads
• Lead in production in sales decks, RFPs, and proposals preparation
• Collaborate with different business functions at Horizontal such as CXD team, Tech Team, Strategy, Marketing and our global teams
• Develop and maintain relationships with key technology partners such as Sitecore and Salesforce
• Support in developing new and future technology relationships
• Develop sales strategies and achieve annual revenue & margin targets
• Maintain accurate and up-to-date records of all sales activity and customer interactions in the CRM system
• Act as the lead 'narrator' in sales pitches
• Co-ordinate and lead pitch teams for proposals & RFP submissions
• Create and execute ABM plans

Who you are

• A digital experience expert, who can understand and support a program with complex business, user experience, and technical challenges, and have a proven track record supporting client and internal teams in achieving digital solutions.
• Flexible with the ability to handle multiple demands, shifting priorities, and rapid change. You exude confidence, persistence, and the ability to stay calm despite multiple projects and goals.
• Ambiguity through the lens of opportunity, rather than of concern.
• A storyteller turning that ambiguity into clarity as it pertains to digital transformation
• Recognized as trusted, empathetic, and accountable in relationships with clients, colleagues, partners, and other industry professionals.

What you bring

• Thought leadership in digital transformation
• Proven experience in sales or customer service (5+ years)
• Strong communication, negotiation, and interpersonal skills
• Ability to work independently and as part of a team
• Excellent time management and organizational skills
• Familiarity with relevant technologies e.g. CRM software, sales automation tools, CMS, CDP, DAM, etc
• A positive, can-do attitude and willingness to learn
• A willingness to collaborate with colleagues in a flat hierarchy, where trust and humour are as important as commercial results
• Ideally have experience in consulting and selling to Middle East customers
• Fluent in English. Fluency in Arabic is a plus

The above description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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