Senior B2B Account Ops Lead - Data-Driven Logistics

ON.com; City of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global sports fashion company is seeking a Senior Specialist to join the Key Account Services Team in London. The ideal candidate will manage and optimize the end-to-end customer process, drive process improvements, and build relationships with key account teams. Candidates should have over 4 years of experience in a customer-facing operational role with strong project management and data analysis skills. This position offers opportunities for personal and professional growth within a supportive team environment.

Benefits

Team-oriented atmosphere

Personal self-care access

Holistic development tools

Qualifications

• 4+ years in a similar customer-facing or operational role in the Sports or Retail sector.
• Expertise in managing complex workflows and operational projects.
• Ability to effectively communicate with cross-functional teams.

Responsibilities

• Manage and optimize the end-to-end customer process.
• Identify and solve service issues through data analysis.
• Communicate with third-party logistics providers and stakeholders.
• Drive process optimization and document workflows.
• Build relationships with key account operational teams.

Skills

Customer-facing experience

Project management

Data analysis

Logistics management

Problem-solving

Communication

Tools

Excel/Sheets

Job description

A global sports fashion company is seeking a Senior Specialist to join the Key Account Services Team in London. The ideal candidate will manage and optimize the end-to-end customer process, drive process improvements, and build relationships with key account teams. Candidates should have over 4 years of experience in a customer-facing operational role with strong project management and data analysis skills. This position offers opportunities for personal and professional growth within a supportive team environment.