Senior Account Manager - Partner Fulfils

ASOS; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading fashion and technology company in Greater London is looking for a Senior Account Manager to oversee key brand partnerships. This role involves maximizing demand through strategic account management, utilizing data insights for performance improvement, and ensuring marketplace policies are adhered to. Candidates should have strong relationship-building skills, a track record in managing strategic accounts, and the ability to influence stakeholders. This position requires a balance of leadership and operational skills to drive growth and enhance the customer experience.

Benefits

Employee discount

Employee sample sales

25 days paid annual leave

Discretionary bonus scheme

Private medical care scheme

Flexible benefits allowance

Qualifications

• Strong track record of managing key strategic accounts in marketplace environments.
• Experience in data-driven trading and reading performance metrics.
• Ability to influence senior stakeholders and align joint business plans.

Responsibilities

• Manage and grow relationships with strategic accounts to maximize demand.
• Use insights to inform trading decisions and meet performance targets.
• Oversee adherence to marketplace policies and produce performance reports.

Skills

Relationship building

Data analysis

Vendor management

Leadership

Strategic thinking

Job description

As the Senior Account Manager - Partner Fulfils, youll be the goto for our biggest brand partners, leading the ASOS Partner Fulfils Account Management team to drive revenue, optimise performance, and deliver a seamless customer experience. Reporting into the Head of Partner Fulfils, youll turn insights into action, keep trading sharp, and make sure Partner Fulfils shows up brilliantly for our customers.

Youll work handinhand with Product, Studios, Marketing, Technology, Customer Care & Accounts and, of course, our brand partners, to deliver ambitious growth and bestinclass service across the Partner Fulfils channel.

The Details

• Build and grow relationships with strategic accounts to maximise demand through Partner Fulfils, aligned to ASOS and brand partner commercial goals.
• Own sales performance to hit weekly, monthly and quarterly targets, using actionable insights (sales data, customer behaviour, product trends) to inform trading decisions.
• Monitor partner performance against agreed KPIs, spot risks/opportunities early, and shape joint business plans that improve sales outcomes and customer experience.
• Partner with ASOS Product Teams to manage the Wholesale + Partner Fulfils model, align seasonal buys and run QBRs that set future strategy.
• Oversee partnerled, marketplaceonly accounts; curate a relevant brand portfolio with strong local market resonance.
• Track and report on KPIs (e.g. sales volumes, return rates, CSAT) to assess account health and prioritise improvements.
• Lead vendor management and produce regular reports on performance and adherence to marketplace policies, standards and contractual SLAs, aligned to the ASOS scorecard.
• Ensure partners and ASOS teams follow onboarding processes to hit retail launch dates from accurate middleware data to samples, imagery and marketing.
• Build a strong network across Studios, Tech and middleware providers; challenge ways of working, troubleshoot quickly and continuously improve speedtomarket.
• Partner with Customer Care to engage brand partners in enhancing the endtoend customer journey and proactively remove friction points.
• Support our culture by championing Diversity, Equity & Inclusion strategies.

Our inperson rhythm: We believe being together in person helps us move faster, connect more deeply, and achieve more as a team. Thats why our approach to working together includes spending at least 3 days a week in the office. Its a rhythm that speeds up decisionmaking, helps ASOSers learn from each other more quickly, and builds the kind of culture where people can grow, create, and succeed.

We're ASOS. We blend our flair for fashion with our love of cutting- edge technology, but more importantly were interested in how we can bring the best out of you.

We exist to give people the confidence to be whoever want to be, and that goes for our people too. At ASOS, you're free to be your true self without judgment, and channel your creativity into a platform used by millions.

Through our Fashion with Integrity strategy we are driving diversity, equity and inclusion across every aspect of ASOS and ensuring every ASOSer can be their authentic self at work. We want our people to be whoever they want to be, because we believe people who bring their best selves to work, do their best work.

About You

Youre a commercially savvy relationshipbuilder with marketplace/partnerfulfilment experience and a track record of delivering growth. Youll also bring:

• Proven success managing key strategic accounts and hitting revenue targets in marketplace or Partner Fulfils environments.
• Strength in datadriven trading - confident building scorecards, reading the story in the numbers, and turning insight into actions.
• Experience aligning joint business plans, running QBRs and influencing senior stakeholders internally and externally.
• Knowledge of Wholesale + Partner Fulfils models, including seasonal buy alignment and launch readiness.
• Vendor management knowhow with marketplace policies, standards and SLAs.
• Leadership that coaches and inspires Account Managers, builds clarity, and raises the performance bar.
• Systems confidence and the ability to train others on process or workflow updates.

Whats in it for you?

• Employee discount (hello ASOS discount!)
• Employee sample sales
• 25 days paid annual leave + an extra celebration day for a special moment
• Discretionary bonus scheme
• Private medical care scheme
• Flexible benefits allowance - which you can choose to take as extra cash, or use towards other benefits
• Opportunity for personalised learning and in-the-moment experiences that enable you to thrive and excel in your role