Senior Account Manager

TouchNet Information Systems, Inc.; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading technology company is seeking a Senior Account Manager to focus on client relationships and revenue growth. The role requires strong communication skills and SaaS experience, particularly in mass participation events. As a remote position based in the UK, the applicant should effectively drive customer retention and satisfaction while managing a book of business. Responsibilities include contract renewal management, sales quotas, and technical issue resolution, making a significant impact on client success.

Qualifications

• Proven experience in external client management, preferably in software sales.
• Advanced oral and written communication skills.
• Highly skilled in public speaking and delivering presentations.

Responsibilities

• Drive revenue and minimize customer attrition.
• Meet and exceed quota targets.
• Develop and maintain client relationships.
• Identify and resolve client issues.
• Facilitate resolution of technical issues.

Skills

Client management

Communication skills

Conflict management

Public speaking

Microsoft Office proficiency

Job description

ACTIVE Network® Is On A Mission To Make The World A More Active Place By Connecting People To The Things They Love, Want And Need To Do. Are you passionate about the Mass Participation sector? Whether you are a runner, cyclist, triathlete, mud run hero or anything in-between, are you looking to merge your passion for activities with a career in a world leading technology company?

We are seeking a talented Senior Account Manager to drive revenue through successful management and growth of their assigned book of business. S/he will develop a business consultant relationship with existing clients, identify product and client training gaps, ensure the delivery of quality customer and technical services, and resolve attrition issues to renew the client’s business. Senior Account Managers are expected to drive continued market and competitive learning through research and customer outreach, and report findings to the team at regular intervals.

With a client base primarily across the the UK and Europe, flexible hours are required. This is a remote, UK based role.

We are looking for someone with previous SaaS experience, ideally with either participant or mass participation sports event organization experience, who can bring their passion for this space, marry this to our world leading Event Management SaaS technologies, and make an immediate impact.

Responsibilities

• Drive revenue through minimizing customer attrition and increasing sales to our base business.
• Meet and exceed assigned quota targets
• Quote and sell software and services to existing customer accounts
• Manage contract renewal for assigned book of business
• Manage annual database setup for all databases tied to client accounts
• Develop and maintain a business consultant relationship with client decision-makers
• Analyze client business for new opportunities, suggesting relevant products and services, and presenting market-specific content valuable to client growth
• Build relationships with contacts across the organization to drive retention and mitigate attrition risk, primarily through regular, proactive contact
• Relay market knowledge and client expertise to influence internal stakeholders
• Improving customer satisfaction and reducing attrition
• Identify root causes of client ‘pain points’ and issues
• Liaise between teams to facilitate resolution of technical issues
• Early identification of at‑risk clients and escalation of potential risks or challenges to manager
• Handle messaging and objection handling with clients regarding technical issues

Requirements

• Proven experience and success in external client and/or project management, preferably in a software sales setting
• Advanced communication (oral and written), objection‑handling, and conflict management skills
• Ability to leverage technology tools to fuel organization, efficiency, and productivity; advanced use of Microsoft outlook, Excel, PowerPoint and Word preferred
• Highly skilled in public speaking; can confidently create and deliver presentations to both client and internal audiences
• Resourceful and able to adapt and respond quickly to change
• Demonstrated ability to prioritize and multi‑task in a fast paced, deadline-driven environment
• Demonstrated ability to work independently and make sound decisions under the position guidelines with little direct supervision
• Ability to collaborate as a productive and active team member