Senior 3rd Line IT Service Desk Engineer (Hybrid)

Air IT Limited; Metropolitan Borough of Solihull; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading IT services provider in the UK is seeking a 3rd Line Service Desk Engineer to join their Centre of Excellence – North team. The role involves resolving complex IT issues, managing incidents, and collaborating with 1st and 2nd line colleagues. Candidates should have strong knowledge in server OS, cloud environments, and excellent customer communication skills. Join a supportive team with hybrid working options and various employee perks, including additional days off for important occasions.

Benefits

Hybrid working options

25 days’ annual leave plus bank holidays

Ongoing learning and development opportunities

Cycle to Work scheme and technology vouchers

Enhanced family leave

Celebration Day – an additional day off each year

Salary sacrifice pension

Two paid volunteer days

Company social events and competitions

Discount and cashback scheme

Group Income Protection

Life Insurance

EAP and Virtual GP Service

Qualifications

• Proven experience in a similar role.
• Strong customer communication skills.

Responsibilities

• Work on incidents and service requests.
• Provide technical peer review/approval for IT changes.
• Support project activities and tasks.
• Deliver 'lunch & learn' training sessions.
• Perform in-depth troubleshooting and root cause analysis.
• Collaborate with vendors and mentor colleagues.
• Valid driving licence required.

Skills

Strong knowledge of server OS (Windows, Linux)

Virtualisation (VMware, Hyper-V)

Cloud (Azure, AWS)

Microsoft Azure Active Directory / Microsoft Entra ID

Active Directory Domain Services configuration

Microsoft Intune deployment and management

Microsoft Exchange administration and migration

Strong network infrastructure knowledge

Excellent customer service and communication

Education

Relevant IT qualifications (e.g., Microsoft, CCNA)

Job description

A leading IT services provider in the UK is seeking a 3rd Line Service Desk Engineer to join their Centre of Excellence – North team. The role involves resolving complex IT issues, managing incidents, and collaborating with 1st and 2nd line colleagues. Candidates should have strong knowledge in server OS, cloud environments, and excellent customer communication skills. Join a supportive team with hybrid working options and various employee perks, including additional days off for important occasions.