Senior 3rd-Line IT Engineer — Incident & Cloud Solutions

Cdw; Peterborough; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading technology solutions provider in Peterborough is seeking a third-line Technical Engineer to provide advanced technical support and resolution of complex issues. The ideal candidate will have 3-5 years of experience in SLA-driven roles, familiarity with Microsoft 365, Azure, and AWS technologies, and a commitment to delivering project success. The role includes responsibilities like investigating technical problems and offering solutions while collaborating with other teams. The company values teamwork and offers a supportive environment.

Qualifications

• 3-5 years of experience in a similar SLA-driven support role.
• Proven experience delivering projects and complex changes.
• Security Clearance (SC) or ability to obtain.

Responsibilities

• Provide advanced technical support and assistance to customers.
• Resolve technical incidents and help deliver complex projects.
• Investigate and diagnose complex technical issues.

Skills

Experience in SLA-driven support

ITIL best practices

Microsoft 365 Administration

Azure skills

AWS skills

Job description

A leading technology solutions provider in Peterborough is seeking a third-line Technical Engineer to provide advanced technical support and resolution of complex issues. The ideal candidate will have 3-5 years of experience in SLA-driven roles, familiarity with Microsoft 365, Azure, and AWS technologies, and a commitment to delivering project success. The role includes responsibilities like investigating technical problems and offering solutions while collaborating with other teams. The company values teamwork and offers a supportive environment.