Security Team Leader

Anchor Group Services Ltd; Southampton; On-site; GBP 29,000; Full time

Job summary

A leading security services provider is seeking a Security Team Leader for operations at Marlands Shopping Centre in Southampton. Responsibilities include overseeing site security, providing excellent customer service, and ensuring compliance with health and safety protocols. The ideal candidate must hold a valid SIA Door Supervisor licence and have a strong emphasis on communication and reliability. This position offers varied working hours and competitive pay.

Benefits

Employee Assistance Programme

Wage advances

Access to training programs

Full uniform provided

Pension scheme

Cycle to Work Scheme

24/7 counselling access

Qualifications

• Must have a valid SIA Door Supervisor licence.
• Full 5-year employment checkable history is required.
• Smart appearance and well-groomed.

Responsibilities

• Oversee the operations of the site security team.
• Provide high-level customer service.
• Complete health and safety inspections.

Skills

Customer Service

Conflict Handling

Communication Skills

Reliability

Enthusiasm

Education

Valid frontline SIA licences DS or SG

5-year employment checkable history

Tools

CCTV Licence

Job description

Southampton, United Kingdom | Posted on 21/11/2025

With a wide range of roles available nationwide, you can find your perfect fit at Anchor. A company is nothing without the people in it, and we pride ourselves on our commitment to you, and with perks like our own employee assistance programme, wage advances with 'Wagestream', and a dedicated manager, we are industry leading employers.

With hundreds of accredited online training options through our own Anchor Academy, you will be given the opportunity to progress your career in a way that suits you.

Apply today and become part of Team Anchor, we are excited to be a part of your journey.

Job Description

Job Role: Security Team Leader

Working Hours: Varied schedule - average 42-48 hours per week

Pay: £13.93 per hour

Location: Marlands Shopping Centre,Southampton, SO14 7SJ

Reporting to: Contracts Manager

Overview

To support our continued growth, an exciting opportunityhas arisen at Anchor Group Services for an experienced Security Team Leader tojoin our established security team based at The Marlands Shopping Centre inSouthampton.

As Security Team Leader, you will be responsible foroverseeing the operations of the site security team, ensuring all tasks arecompleted to a high standard. You will be required to provide a high level ofcustomer service to visitors in the centre, complete patrols and remainvigilant at all times. Thesuccessful candidate must have a valid SIA Door Supervisor licence as a minimumand a CCTV Licence is preferred.

Duties include:

• Protecting the client’s property, people and/or assets byproviding security services in direct accordance with the sites publishedAssignment Instructions (AI’s) and site-specific procedures
  
• Preventing losses and damage by reporting irregularities;informing offenders of policy and procedures
  
• Assisting the Control Room and CCTV operation including allfiles and documentation to meet all data protection requirements of GDPR,reporting to the Regional Operations Manager and the Data Processor (CentreManager).
  
• Oversee all day-to-day security operations, ensuring efficient service delivery and adherence to safety protocols.
  
• Ensure cleaning schedules are being followed. Managercontractor work permit procedures.
  
• Ensure all necessary health and safety inspections/patrols arecompleted to maintain compliance of site procedures. Reporting all incidents,accidents, damage and near missed to the management team (Client) immediatelyvia verbal communication followed by a detailed investigation report.
  
• Ensure all defects are reported.
  
• Actively maintain a safe, helpful, and secure environment forstaff, customers, visitors, and the Centre’s tenants.
  
• Deal with customer queries and complaints quickly andefficiently and escalating when required to a senior manager in which itapplies, reporting all cases
  

Requirements

• Full 5-year employment checkable history
  
• Valid frontline SIA licences DS or SG
  
• Customer Service experience and confidence to handleconflict in a correct manner
  
• Flexible to meet the job requirements
  
• Excellent communication skills both written and verbal
  
• Smart appearance and be well-groomed
  
• Reliable and punctual
  
• High level of enthusiasm and passion
  
• Ability to work in a fast-moving environment
  
• Accessto a range of nationally recognised courses to help further your career,via the Anchor Academy
  
• Accessto SIA and First Aid training at discounted rates, with financial supportavailable
  
• AutoEnrolment Pension (if earnings reach the minimum requirement forauto-enrolment)
  
• Stream- access to pay as you earn it
  
• Cycleto Work Scheme Available
  
• Fulluniform provided
  
• FreeEmployee Assistance Programme 24/7 including access to counselling
  
• HospitalSaturday Fund
  
• Rewardand Recognition awards
  

What’s Next?

If you would like to be considered for this position, APPLYNOW and we will be in touch.

Other companies may call this role: Security Team Manager, SecurityTeam Supervisor, SIA Supervisor, Site Supervisor, Contract Supervisor, TeamLeader, Security Specialist, SecurityOperative, Patrol Officer, Shopping Centre Security Officer, SecurityEnforcement Officer, SIA Security Officer

Within commuting distance of: Portsmouth, Southampton,Fareham, Gosport, Havant, Waterlooville, Eastleigh, Hedge End, Chichester,Petersfield, Winchester, Andover, and Basingstoke

Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.