Security Alarm Support Specialist - Impact & Growth

Johnson Controls; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading security solutions company in Manchester is seeking a Technical Support Advisor. In this role, you will diagnose security alarm faults and provide support to field engineers and customers. Candidates should possess excellent communication skills and a passion for problem-solving. This full-time position offers competitive salary and generous leave, along with extensive career growth opportunities.

Benefits

Competitive salary

25 days of annual leave

Pension plan (up to 7% employer match)

Life assurance

Career development opportunities

Free onsite parking

Qualifications

• Interest in problem-solving is essential.
• Ability to convey technical information to a non-technical audience is necessary.

Responsibilities

• Diagnose and troubleshoot security alarm faults.
• Deliver excellent customer service to external customers.
• Assist field engineers in remote connectivity.

Skills

Problem-solving

Excellent communication

Technical information conveyance

Job description

A leading security solutions company in Manchester is seeking a Technical Support Advisor. In this role, you will diagnose security alarm faults and provide support to field engineers and customers. Candidates should possess excellent communication skills and a passion for problem-solving. This full-time position offers competitive salary and generous leave, along with extensive career growth opportunities.