School Support Administrator

Class Technology Solutions Ltd; Crawley; On-site; GBP 20,000 - 28,000; Full time

Job summary

Class Technology Solutions Ltd is seeking a School Support Administrator in Crawley. The role involves managing inquiries from educational institutions, onboarding staff, and maintaining CRM systems. This position is ideal for candidates with excellent communication skills and a passion for supporting schools in a fast-paced team environment.

Benefits

25 days holiday

Company pension scheme

Sage Employee Benefits and Assistance Programme

Qualifications

• Strong communication skills, both digitally and verbally.
• Sociable and helpful.
• Excel in planning and organizing.

Responsibilities

• Point of contact for Schools and Colleges.
• Onboarding school staff on Easy4u platform.
• Coordinating delivery schedules.

Skills

Communication

Planning

Organizing

Education

Bachelor's degree or equivalent work experience

Tools

Microsoft Office

CRM system

Job description

We are looking to recruit a School Support Administrator based in Crawley.

Benefits:25 days holiday, company pension scheme, Sage Employee Benefits and Assistance Programme.

Class Technology Solutions is a leading IT managed service provider serving the Education Sector.

If you are looking to joina company where you can make a real impact and be part of something exciting, it would be great to hear from you.

All applicants must have the right to work in the UK, no sponsorship is available.

Your responsibilities will include:

• Being the point of contact for Schools and Colleges with inquiries.
• Onboarding school staff on our Easy4u platform and ensuring a positive relationship with our partnering onsite school staff throughout the school year.
• Coordinating delivery schedules in consultation with our account managers and operations team.
• Updating and maintaining our Easy4u platform.
• Managing administrative duties in various online platforms, including our CRM system and Microsoft Office tools.
• Effectively conveying information about Easy4u and our scheme and services to our schools (following on-the-job training).

As a School Support Administrator you will be:

• The first point of contact for schools.
• Part of a young, enthusiastic, and motivated team growing rapidly
• A key player in the company with knowledge across various departments.

What is School Support?

• At Easy4u, we operate a dual helpdesk system. Parents and students reach out to our Customer Support team, but School Support exclusively assists educational institutions with their queries. This B2B communication requires a different kind of expertise and responsibility.
• In the School Support team, we encounter queries and issues that necessitate interaction with various departments like Sales or Operations. We also display a level of proactivity, thinking ahead about solutions to recurring problems and keeping all our educational institutions informed.

What is School Support?

• At Easy4u, we operate a dual helpdesk system. Parents and students reach out to our Customer Support team, but School Support exclusively assists educational institutions with their queries. This B2B communication requires a different kind of expertise and responsibility.
• In the School Support team, we encounter queries and issues that necessitate interaction with various departments like Sales or Operations. We also display a level of proactivity, thinking ahead about solutions to recurring problems and keeping all our educational institutions informed.

Our ideal Candidate will:

• Possess strong communication skills, both digitally and verbally.
• Are sociable and helpful.
• Excel in planning and organising.
• Preferably hold a bachelor's degree or have equivalent work experience. However, motivation and enthusiasm are also highly valued.

If you are interested in this role and would like to find out more, you can contact us at [e-mail] .

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