Scheduling Team Leader

HSL Compliance Limited.; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A national water hygiene business is seeking a Scheduling Team Leader to ensure efficient operations across the UK. In this role, you will manage scheduling for technicians, balancing reactive demands and planned work, with a focus on customer satisfaction. Ideal candidates will have proven experience in logistics or scheduling, strong communication skills, and the ability to thrive under pressure. The role offers opportunities for career development and various employee benefits including annual leave and pension scheme.

Benefits

Full training and clear career development pathways

25 days annual leave + bank holidays

Company pension scheme & sick pay scheme

Discounts with hundreds of retailers

Qualifications

• Proven experience in planning, logistics, scheduling, or a similar coordination role.
• Exceptional organisational skills with the ability to juggle multiple priorities.
• Comfortable working under pressure and meeting tight deadlines.

Responsibilities

• Create and manage regional schedules using in-house planning software.
• Allocate suitably trained staff and ensure full coverage for absences.
• Act as the key liaison between operational teams and clients.

Skills

Planning and logistics

Organisational skills

Written and verbal communication

Customer focus

IT skills including Microsoft Word, Excel, Outlook

Job description

Scheduling Team Leader

Keep a national operation moving. Lead the plan that protects water quality.

Are you a natural organiser who thrives on complexity, pace, and problem-solving? Do you enjoy turning moving parts into a smooth, efficient operation? If so, this could be the role where your planning skills really make an impact.

We’re alarge national water hygiene and treatment business, trusted to keep critical water systems safe and compliant across the UK. Behind every successful site visit is a smart schedule and that’s where you come in.

The Role

AsRegional Lead Scheduler, you’ll take ownership of scheduling across your region, ensuring the right people are in the right place at the right time. You’ll be the central link between technicians, regional operations, management, and clients, balancing planned work with fast-moving reactive demands.

This is a high-visibility role where your decisions directly affect service delivery, efficiency, and customer satisfaction.

Key Responsibilities

• Create and manage regional schedules using in-house planning software, optimising routes to reduce mileage and maximise time on site
• Allocate suitably trained staff and ensure full coverage for holidays, sickness, and other absences
• Act as the key liaison between regional operational teams, management, clients, and technicians – handling queries and providing clear updates
• Dynamically adjust schedules to accommodate emergency reactive works when required
• Raise and prioritise work requests, schedule planned maintenance, and manage follow-up actions
• Resolve issues, address conflicts, and deliver solutions to complex scheduling challenges
• Collaborate with other Regional Lead Schedulers and support wider scheduling teams to ensure monthly targets are achieved

What We’re Looking For

• Proven experience inplanning, logistics, scheduling, or a similar coordination role
• Exceptional organisational skills with the ability to juggle multiple priorities
• Confident, professional communicator with strong written and verbal skills
• Customer-focused mindset with a calm, solutions-driven approach
• Comfortable working under pressure and meeting tight deadlines
• Strong IT skills, includingMicrosoft Word, Excel, and Outlook(training provided on our bespoke scheduling software)

Why Work for HSL?

• Full training and clear career development pathways
• Opportunities to gain industry-recognised qualifications
• 25 days annual leave + bank holidays
• Company pension scheme & sick pay scheme
• Free eye test every 2 years
• Access to Kinhub (wellbeing & financial support)
• Discounts with hundreds of retailers via Reward Gateway

If you’re ready to take control of a complex regional operation and thrive in a role where no two days are the same,we’d love to hear from you.