Salon Manager

Tiaara; Leatherhead; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated professional to manage daily operations while delivering exceptional customer experiences. This role involves overseeing the smooth functioning of spa and beauty services, ensuring compliance with health regulations, and driving sales through personalized client interactions. The ideal candidate will thrive in a fast-paced environment, showcasing strong leadership and communication skills to foster a positive workplace and maintain high client satisfaction levels. Join this dynamic team and make a significant impact in the beauty and wellness sector.

Qualifications

• Strong leadership and team management skills to supervise and motivate staff.
• Excellent customer service and communication skills to build client relationships.

Responsibilities

• Oversee daily operations to ensure smooth workflow and service quality.
• Drive sales and revenue through promotions and upselling services/products.

Skills

Leadership

Customer Service

Communication

Conflict Resolution

Multitasking

Job description

21 High Street, Leatherhead, KT22 8AB, Surrey, UK

Summary

We at Tiaara are looking for a dedicated professional who thrives in a fast-paced environment and is committed to delivering exceptional customer experiences.

Responsibilities

• Oversee daily operations to ensure smooth workflow, maintain cleanliness, and uphold service quality.
• Recommending personalized treatments, and ensuring top-tier service in a clean and welcoming atmosphere
• Responsible for monitoring the Administrative , Operational and Technical aspects & smooth functioning of the centre as a whole with emphasis on the Spa and Beauty Sections in the Centres in order to ensure the optimum capacity utilization and quality
• Ensure excellent customer service by addressing client concerns, handling complaints, and maintaining high satisfaction levels.
• Drive sales and revenue through promotions, upselling services/products, and fostering strong client relationships.
• Monitor inventory and supplies by tracking stock levels, placing timely orders, and managing vendor relations.
• Ensure compliance with health, safety, and industry regulations, maintaining a clean and hygienic work environment.
• Maintain a positive work environment by fostering teamwork, resolving conflicts, and motivating staff for better performance.

Qualifications

• Strong leadership and team management skills to supervise and motivate staff.
• Excellent customer service and communication skills to build client relationships.
• Knowledge of beauty, hair, and wellness services, trends, and products.
• Experience in budgeting, sales, and inventory management.
• Ability to handle conflicts, multitask, and work in a fast-paced environment.