Sales Support Executive

Lease Group; Hove; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leasing equipment company in Hove seeks a dedicated Sales Support Executive to enhance order fulfilment and sales functions. The successful candidate will handle customer inquiries, manage onboarding, and support sales-related activities. This office-based role offers a hybrid working model after probation, requiring strong communication, organization, and administrative skills.

Qualifications

• Strong administrative and organisational skills with the ability to manage multiple tasks.
• Clear and confident communication abilities, both written and verbal.
• Experience in a sales support, customer service, or similar role is preferred.

Responsibilities

• Coordinate administrative elements of new customer orders.
• Conduct structured follow-ups with prospective customers.
• Guide new customers through the onboarding process.
• Conduct regular check-ins with active customers.
• Record all customer interactions accurately within CRM systems.

Skills

Administrative and organisational skills

Clear communication abilities

Proactive mindset

Attention to detail

Experience in sales support or customer service

Tools

CRM systems

Order management platforms

Job description

We are seeking a dedicated and highly organised Sales Support Executive to join our growing team within the equipment leasing sector. This position is central to the smooth operation of both our order fulfilment and sales functions, and requires a confident communicator, detail‑oriented administrator, and proactive relationship builder. The successful candidate will support new business activity, handle customer enquiries professionally, and maintain strong engagement with both existing and previously inactive customers.

During the initial three‑month probation the role will be office‑based to facilitate training and team integration. Upon successful completion of probation, a hybrid working arrangement will be available.

Key Responsibilities

Order Support and Administration

• Coordinating the administrative elements of new customer orders, ensuring all required information is collected, verified, and processed correctly.
• Maintaining detailed and accurate records within internal systems to support the swift progression of orders from enquiry to completion.
• Communicating with customers to clarify order details, timelines, or documentation requirements as needed.
• Working collaboratively with the Operations and Finance teams to ensure seamless processing and fulfilment.
• Monitoring order pipelines and proactively identifying any areas where follow‑up or clarification is required.
• Supporting the creation of order summaries, internal briefs, and customer updates to ensure full visibility across departments.

Sales Support and Lead Management

• Conducting structured follow‑ups with prospective customers to encourage progression through the sales cycle.
• Supporting the preparation of sales proposals, quotations, and relevant documentation.
• Ensuring all lead activity is accurately recorded, tracked, and updated to facilitate efficient reporting and pipeline management.
• Assisting with outbound engagement to leads generated by marketing initiatives, events, or campaign activity.
• Providing prompt and informed responses to sales‑related queries from customers or internal stakeholders.

Customer Onboarding and Training

• Guiding new customers through the onboarding process, ensuring they understand timelines, requirements, and next steps.
• Coordinating onboarding activities across internal departments to ensure a smooth transition from sales to active customer.
• Delivering clear and professional introductory training sessions to new customers, ensuring they fully understand how to use our systems, products, or services.
• Providing additional support or refresher training when required.
• Gathering feedback on the onboarding experience and offering suggestions for improvements where relevant.

Customer Engagement and Account Support

• Conducting regular check‑ins with active customers to assess satisfaction levels and identify any areas where additional support may be required.
• Re‑engaging inactive or dormant accounts to explore opportunities for renewed business.
• Maintaining a consistent and professional communication style that reflects the values of the organisation.
• Recording all customer interactions accurately within CRM systems to ensure a complete history of engagement.
• Supporting the wider sales and account management teams with customer‑related tasks, updates, and requests as needed.

Skills and Experience

• Strong administrative and organisational skills, with the ability to manage multiple tasks simultaneously.
• Clear and confident communication abilities, both written and verbal.
• Experience in a sales support, customer service, administrative, or similar role (preferred but not essential).
• A proactive mindset, with the ability to take initiative and anticipate the needs of customers or colleagues.
• High attention to detail and accuracy in all aspects of work.
• Comfort working in a fast‑paced environment with evolving priorities.
• Familiarity with CRM systems, order management platforms, or similar tools.
• Professionalism, reliability, and a positive approach to teamwork.

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