Sales & Marketing Administrator, St Paul’s Cathedral

Ukinbound; London; On-site; GBP 12,000 - 20,000; Part time

Job summary

St Paul’s Cathedral is seeking a part-time Sales and Ticketing Administrator to ensure smooth ticketing operations and deliver excellent customer service. This role requires experience in sales and ticketing, with strong communication and analytical skills, to enhance visitor experiences and support the wider team.

Qualifications

• Experience in a heritage site, museum or cultural institution is preferred.
• Demonstrable ability to handle customer enquiries and complaints effectively.
• Proven experience in producing reports from ticketing software.

Responsibilities

• Ensure smooth operation of ticket sales and group bookings.
• Liaise with stakeholders and maintain customer service standards.
• Support the team in maximizing visitor engagement and sales.

Skills

Customer service skills

Effective communication

Numerical and analytical skills

Attention to detail

Education

Experience in sales or ticketing role

Tools

CRM software

Ticketing systems

Job description

• Contract: Part time, 14 hours per week

St Paul’s Cathedral is seeking a Sales and Ticketing Administrator to join its Sales and Ticketing team.

The postholder will be responsible for ensuring the smooth operation of ticketing sales, group bookings, and customer service at St. Paul’s Cathedral and ensuring visitors have a seamless experience when booking tickets. This will further include supporting the wider team in maximising visitor engagement and sales opportunities through scheduling tours.

This exciting administrative role involves liaising with internal and external stakeholders and maintaining excellent customer service and operational efficiency standards.

Key experience:

• Experience in sales or ticketing role, preferably in a heritage site, museum or cultural institution.
• Demonstrable experience in using CRM software or ticketing systems.
• Effective and clear communication skills, both written and verbal are essential.
• Excellent customer service skills are vital.
• Proven experience in handling customer enquiries and complaints effectively.
• Demonstrable numerical and analytical skills, and the ability to produce reports from ticketing software.
• Excellent attention to detail.

How to apply: click here to apply for this position.