Sales Assistant

Jollyes; Tees Valley; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading UK pet retailer is seeking a Retail Sales Assistant for their Hartlepool store. The successful candidate will provide exceptional customer service, uphold store standards, and promote responsible pet ownership. This role offers part-time hours with flexibility required for evenings and weekends. Join a company recognized as one of the best places to work, with many benefits including a financial wellbeing package and opportunities for progression.

Benefits

Colleague Discounts

Financial Wellbeing Package

Enhanced Family Leave

Recognition & Rewards

Learning & Development opportunities

Qualifications

• Experience in a customer-facing environment is preferred.
• Ability to provide friendly and helpful customer service.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Maximise store potential through customer service.
• Uphold store standards with stock and presentation.
• Promote responsible pet ownership.

Skills

Customer service

Interpersonal communication

Flexibility

Team player

Job description

Retail Sales Assistant – Jollyes Pets – Hartlepool

Combine your passion for pets with your job and help deliver fantastic customer service to our pet parents and build a grrrreat career with Jollyes.

Following exciting recent growth, we're looking for a talented individual to be a Sales Assistant in our Hartlepool store. This is a fantastic opportunity to join a company voted Best Retailer 2024 ( <£250m t/o) by Retail Week and included in the Sunday Times 'Best Places to Work' list.

Benefits

• £8.18 – £12.21 per hour plus bonus potential up £1000 p.a. paid in two installments, terms and conditions apply.
• Financial Wellbeing Package (Stream): Access earnings early, plus savings tools and discounts.
• Retail Trust Membership: Counselling, wellbeing, and financial support.
• Colleague Discounts: Treats at 800+ retailers, plus 30% off Jollyes products and pet services.
• Health & Wellbeing Support: Online GP, mental health services, fitness programs, dental care, and cancer support.
• Workplace Pension: Legal & General scheme (EE 3%, ER 5%).
• Extra Time Off: Birthday, wedding, new pet days, plus buy/sell holiday options.
• Enhanced Family Leave: Maternity and paternity packages above statutory levels.
• Recognition & Rewards: Top Dog Award with extra day off and perks.
• Lifestyle Benefits: Cycle2Work scheme and discounted David Lloyd membership.
• Learning & Development for future progression into specialist or Key Holder roles, Management or Support roles – you really can have a great career with Jollyes!

* = Pro rata for part time colleagues

What do we need from you?

Your role as a Sales Assistant will be to help your store colleagues to maximise the potential of the store by providing genuinely helpful and friendly customer service, upholding great store standards with available stock and clean and tidy presentation, and promoting responsible pet ownership.

• We are seeking people with a fun personality who are great at interacting with pets and people.
• Enjoy the challenges of a fast-paced retail workplace.
• Ideally, you will have experience in a similar, customer facing environment and have a hands‑on approach.
• Most of all, you must be able to offer the highest levels of customer service and be an ambassador for the Jollyes brand, sharing our values of being: Genuine, Wise, Focused, Eager, Together.
• A high level of flexibility is required as our opening hours include evenings and weekends. Therefore you should be flexible to cover any shifts over 7 days.
• Part time, permanent position – 20 hours per week.

About Jollyes Pets

Jollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise between our paws. Winners of the Retail Week award for 'Best Retailer 2024' (under £250m t/o), and listed in the Sunday Times 'Best Places to Work' you really can be sure you’re joining a great brand and employer, trusted by our customers and our colleagues. Accredited by RestLess as an age inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets people and the planet too!

To Apply

If you're keen to develop your career in retail and benefit from future progression as we continue to grow, you'll be warmly welcomed and your contribution truly valued. Click the 'apply' button today and join our pack as a Jollyes Sales Assistant!