Sales and Retention Advisor

Automobile Association; Newcastle upon Tyne; Hybrid; GBP 25,000; Full time

Job summary

A major automotive services organization is seeking a Sales and Retention Advisor in Newcastle upon Tyne. This role involves engaging with customers to meet sales targets and ensure optimal service delivery. Ideal candidates will be motivated, adaptable, and able to thrive in a fast-paced environment. Perks include free breakdown membership, discounts, and a pension scheme. This position offers hybrid working arrangements, prioritizing a balance between in-office and remote work.

Benefits

Free AA breakdown membership

Discounts on AA products

Employee discount scheme

Employee Assistance Programme

25 days annual leave

Free onsite parking

Pension scheme with employer contribution

Qualifications

• Customer-focused attitude with the ability to resolve queries effectively.
• Motivated to meet sales goals and retain customers.
• Ability to adapt behavior for effective relationship building.

Responsibilities

• Strive towards sales goals and retain customers.
• Engage with customers to deliver outstanding outcomes on every call.
• Identify customer needs and promote the right products.

Skills

Sales motivation

Customer engagement

Relationship building

Self-starter

Resilience under pressure

Job description

Job Title: Sales and Retention Advisor
Location: Quorum Business Park, Newcastle upon Tyne, NE12 8EX
Salary: £24,500 plus monthly bonus of £250 on average
Contract: Full time – permanent - hybrid working
Hours: 40 hours over 5 days a week, Monday to Friday shifts between 8am – 7:00pm and alternate Saturday shifts between 9am – 5:00pm

Here at the AA, we’re driven to create confidence amongst drivers, and we’ll instil the confidence in you to sell or retain our customers, by providing the right products to ensure their peace of mind. In return for your hard work, we’ll reward you through our incentive scheme!

No matter what the call, your dedication to the customer will ensure they have the right outcome, every time. You'll be working in a fast-paced environment, within a team that back each other and who set the tone for what our customers can expect from our iconic brand.

Here’s what we offer you

• Free AA breakdown membership from day 1
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you great discounts on healthcare, shopping, tech vouchers, holidays, and more
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
• 25 days annual leave, with the ability to buy holiday
• Free onsite parking and great transport links from the city centre (free shuttle bus service from Quorum Park and Four Lane Ends metro)
• Access to exclusive discounts on the Quorum Park app as well as regular business park events
• Access to employee inclusivity awareness networks
• Worksave pension scheme with up to 7% employer contribution
• Plus, so much more!

What will the role involve?

• Striving towards sales goals or retaining customers who are coming to the end of their policy
• Engaging with Customers and building confidence to deliver outstanding customer outcomes on every call
• Identifying customer needs to ensure the correct products are promoted to them whilst resolving all queries
• Pushing for better by using resources, tools and systems available to offer the best customer outcome
• Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service

We’re looking for someone to become:

• A motivator-you’ll be motivated to meet goals and remain determined to achieve
• A socialiser:you’ll adapt your behaviour to develop effective relationships and be energised by social interaction
• A self-starter:you’ll be proactive taking pride and ownership in your work
• A composed operator:you’ll cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively