Sales and Lettings Administrator

The Sovini Group; United Kingdom; On-site; GBP 29,000; Full time

Job summary

A dynamic housing organization is seeking a Sales and Lettings Administrator to join their team in St Helens, England. This role involves managing customer relationships, ensuring GDPR compliance, and contributing to the achievement of corporate objectives. Ideal candidates will have strong communication skills, a flexible approach, and a commitment to excellent customer service. A full driving license is necessary. The package includes a competitive salary and various benefits.

Benefits

Competitive salary

28 days holiday plus bank holidays

Matched pension contributions up to 8%

Career development programs

Health & wellbeing support

Agile working approach

Qualifications

• Full driving license and access to a vehicle required.
• Excellent understanding of data protection regulations.
• Demonstration of company values in work.

Responsibilities

• Market and sell or let new homes within timescales.
• Manage customer information ensuring GDPR compliance.
• Liaise with purchasers providing up-to-date information.
• Maintain health and safety in the workplace.

Skills

Customer service excellence

Communication skills

Data protection knowledge

Flexibility in work hours

Education

5 GCSEs including Maths and English

A Level standard education (advantageous)

Job description

Join to apply for the Sales and Lettings Administrator role at The Sovini Group.

We are fully committed to Equality, Diversity, and Inclusion; we promote a positive culture of valuing and celebrating diversity and accepting and including people regardless of their personal characteristics or circumstances. Whoever you are, you can expect to be treated fairly, with respect and free from discrimination. Inclusivity matters. We recognise candidates may have diverse needs, and we will always look to support this throughout the process.

This position is a permanent opportunity.

Responsibilities

• Contribute to the company’s corporate objectives by ensuring that new homes are marketed and sold or let within agreed timescales and financial parameters.
• Record, manage and report customer information accurately and timely, ensuring compliance with GDPR requirements.
• Commit to equality and diversity and promote non-discriminatory practices in all aspects of work.
• Liaise with purchasers throughout the sale journey to provide up-to-date and relevant information about their new home and maintain a high level of customer care.
• Adhere to the Health and Safety at Work Act to take reasonable care of own health and safety and that of others affected by their acts and omissions.

Qualifications

• 5 GCSEs including Maths and English.
• Full driving licence, access to a vehicle and willingness to travel between sites as required.
• Ability to work evenings and weekends with a flexible approach to workload.
• Excellent understanding of data protection regulations, particularly in relation to storage, disclosure and retention of personal information.
• Experience of delivering excellent customer service including face-to-face, electronically and by phone.
• Excellent verbal and written communication skills, able to communicate across multiple channels including Microsoft Teams, face-to-face and email.
• Demonstration of The Sovini Group’s values in day‑to‑day work: Success, Passion, Authenticity, Courage, Enterprise.

Experience or Knowledge (advantageous but not essential)

• Education to A Level standard or equivalent.
• Hold a CSCS card (Construction Skills Certification Scheme).
• Administration experience, preferably with a house builder, estate agent or housing association.
• Experience of working with solicitors, financial advisors and developers in the context of sales progression.
• Knowledge of the home buying process from marketing through to legal completion.
• Knowledge of Shared Ownership and Rent to Buy products.

Benefits

• Competitive salary: £28,834.09.
• Hours: 36 per week (Monday‑Friday).
• Agile working approach.
• 28 days holiday + bank holidays (rising to 33 days after 5 years).
• Festive shutdown (34 days taken from holiday entitlement).
• Fantastic, matched pension contributions up to 8%.
• Life assurance for every colleague.
• Career development through bespoke L&D programmes.
• Cycle 2 Work Scheme.
• Corporate discount scheme.
• Award‑winning health & wellbeing support.
• 24/7 GP access, EAP, financial wellbeing tools & more.

Location

St Helens, England, United Kingdom.

Application

Apply online via our website today! Please note we do not accept approaches from recruitment agencies and only applications made via our website will be accepted.

Closing date: 9th December 2025. Shortlisting may take place prior to the advert closing if a high volume of suitable applicants has applied; the advert may close early.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Sales and Management