Sales Advisor

Pacifica Group; North East; On-site; GBP 60,000 - 80,000; Part time

Job summary

A UK warranty provider in Houghton-le-Spring seeks enthusiastic Sales Advisors for their busy call centre. This part-time role involves making outbound calls and selling warranty services, with uncapped bonuses based on performance. Candidates should possess strong communication skills and prior sales experience. Join a team with genuine career progression opportunities and enjoy competitive salaries plus benefits including holiday and pension schemes.

Benefits

Competitive basic salary plus uncapped bonus

Up to 33 days holiday

Pension scheme

Free multi-appliance protection cover

Access to exclusive discounts

Regular company events

Qualifications

• Previous experience in a contact centre sales role.
• Ability to follow sales processes and achieve KPIs.
• Reliable and professional approach.

Responsibilities

• Making outbound calls to potential and existing customers.
• Selling appliance warranty packages and services.
• Maintaining accurate records of customer interactions.

Skills

Strong communication skills

Positive attitude

Self-motivated

Target-driven

Basic computer skills

Job description

Sales Advisor - Call Centre (Pacifica Group)

Location: Houghton-le-Spring, Tyne and Wear, DH4

Job type: Part-time, Permanent

Salary: Competitive Basic + Uncapped Bonus

Hours: 25 hours per week, Monday to Friday, 9:30am – 2:30pm

Pacifica Warranty, part of the Pacifica Group, is one of the UK's largest providers of appliance warranty services and aftercare solutions. We help homeowners protect their domestic appliances with extended warranties, repairs, and replacements – providing peace of mind and excellent customer care.

We have exciting opportunities for enthusiastic Sales Advisors to join our busy call centre based in Houghton-le-Spring. What matters most is a positive attitude, a strong work ethic, and the willingness to learn. This is a target-driven role where your efforts directly impact your earnings – ideal for individuals who are motivated, resilient, and eager to succeed.

Key Responsibilities

• Making outbound calls to potential and existing customers
• Selling appliance warranty packages and services
• Meeting and exceeding individual and team sales targets
• Maintaining accurate records of customer interactions
• Following all company policies, processes, and compliance regulations
• Working onsite at the Houghton-le-Spring office (no remote work)
• Flexibility required; hours may change

Required Qualifications

• Previous proven experience in a contact centre sales role
• Positive, outgoing personality with strong communication skills
• Willingness to learn, take feedback and develop quickly
• Reliable, trustworthy and professional approach at all times
• Self-motivated and driven by targets and bonuses
• Resilient – able to stay motivated even on the toughest days
• Basic computer skills, including competency in Excel
• Ability to follow sales processes and achieve KPIs
• Ability to travel to the Houghton-le-Spring office (no remote role)

Benefits

• Competitive basic salary plus uncapped bonus potential
• Uncapped bonus scheme – unlimited earning potential
• Up to 33 days holiday (including bank holidays)
• Pension scheme plus Death in Service Benefit (3x annual salary)
• Free multi‑appliance protection cover for your own home
• Free on‑site parking
• Access to exclusive discounts with top high‑street retailers
• Regular company events and incentives
• Genuine career progression opportunities within Pacifica Group