Sales Advisor

GSF Car Parts; Banbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive parts distributor in the UK is seeking a Sales Advisor to foster customer relationships and drive sales. Responsibilities include handling telephone and electronic queries, ensuring customer satisfaction, and working towards personal and team benchmarks. The ideal candidate will have experience in telesales or customer service, excellent communication skills, and a focus on targets. The role offers a performance-based bonus and comprehensive benefits including training and career development opportunities.

Benefits

Performance-based bonus

20 days annual leave

Free flu vaccine

Health & wellbeing tools

Life assurance scheme

Discounts with major retailers

Training qualifications

Qualifications

• Experience in telesales and/or customer service, ideally in a fast-paced environment.
• Ability to deliver results under pressure.
• Excellent interpersonal skills, both written and verbal.

Responsibilities

• Develop customer relationships and apply effective sales techniques.
• Work on sales of product promotions through calls and emails.
• Satisfy customer needs regarding part orders and queries.

Skills

Telesales experience

Customer service experience

Attention to detail

Excellent communication skills

IT literacy

Ability to work under pressure

Team player

Tools

MAM/Allicat knowledge

Job description

About The Role

At GSF Car Parts, our Sales Advisors make it happen. They are outgoing, dynamic and passionate, and always ensuring they are giving the very best service. They care about their customers and our business, and this is part of the foundation to making our business so successful.

Main duties include:

• Developing sound customer relationships and applying effective sales techniques
• Working within the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries
• Fully satisfy customer needs in respect of any part orders, respects or queries they may have
• Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance work on sales product promotions
• Liaise with the Distribution Co-ordinator as required ensuring delivery requirements to customers are met
• Develop knowledge of products through study of internal literature
• Use E-learning portal to improve performance

Working hours: 45 (average) hours Monday to Friday, including alternate Saturday working

About You

As a Sales Advisor, you will have experience in telesales and/or customer service, ideally gained in a fast-paced sales-driven environment.

What you'll need to succeed:

• Able to work well and deliver results under pressure
• Organised with great attention to detail
• Customer focussed
• Target driven, motivated by sales and able to deal with rejection
• Willingness to learn and develop
• A team player with the ability to also work independently
• Excellent interpersonal and communication skills, both written and verbal
• IT Literate
• Knowledge of car parts and MAM/Allicat would be helpful but isn't essential

What we’ll offer:

• Opportunity to earn a performance based bonus as part of this role
• 20 days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time-served
• Free flu vaccine
• Health & wellbeing tools
• Free support from pension experts
• Life assurance scheme
• Discounts from 100’s of household names including Asda, Nike & John Lewis
• A suite of financial wellbeing products including advances and savings schemes
• Paid time off to volunteer
• Training qualifications and career progression opportunities

About Us

GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group's national garage programme, Servicesure.