RF-2510-63 - Assistant Manager

Mount Charles Group; Belfast; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading facilities management company is seeking an Area Manager to oversee operations in Belfast. The ideal candidate will have supervisory experience in the cleaning industry, excellent communication skills, and a full driving licence. Responsibilities include ensuring staff are trained, managing performance issues, and maintaining high client satisfaction. This role offers competitive benefits including paid holidays and a company vehicle.

Benefits

33 days’ paid holidays (pro rata)

Employee Assistance Program

Company Pension Scheme

Financial Education Advisory Service

Training for career progression

Uniform Provided

Company vehicle and car allowance

Company mobile and laptop

Qualifications

• Proven track record of having worked within the cleaning industry at supervisory level.
• Experience of multi contract management ideally including office, industrial and education sector cleaning.
• Basic reading, writing, speaking and listening skills required.

Responsibilities

• Ensure all staff have completed induction and appropriate training.
• Deal with performance and disciplinary issues according to company procedures.
• Ensure a safe working environment and quick resolution of client queries.
• Co-ordinate cleaning schedules with teams.
• Identify areas of improvement related to productivity and efficiency.
• Conduct weekly meetings with Operations Managers.
• Complete monthly KPI returns for clients.

Skills

IT skills - Use of Online HR, Pay Roll and Audits

Excellent communication skills

Financial acumen and experience of budget management

Health & Safety experience

Full driving licence

Job description

Overview

We are currently recruiting for an Area Manager to join our team looking after the Belfast area. This is a great opportunity to join a world leading facilities management company.

Working Pattern:

• 37.5 hours per week
• Various 5 nights out of 7
• 9pm to 5am
• Full medical and drug and alcohol test required

Rewards

• 33 days’ paid holidays (pro rata)
• Employee Assistance Program to support your health & wellbeing
• Company Pension Scheme
• Financial Education/Financial wellbeing advisory service
• Training and unrivalled opportunities for career progression
• Uniform Provided
• Company Events
• Company vehicle and car allowance included
• Company mobile and laptop

The Role

• To ensure that all staff have completed Induction and appropriate skills based training and identify any retraining needs of employees.
• Deal with all staff performance, disciplinary issues in line with company procedures.
• To ensure a safe working environment
• To ensure that any client queries are dealt with effectively and quickly ensuring client satisfaction.
• Co-ordinate cleaning schedules and absence cover with cleaning teams and mobile cleaning teams
• Identify areas of improvement within your business area in relation to productivity, improvement in allocation of hours and any other areas that effect monthly results.
• Weekly meetings with Operations Managers
• Interface with client to complete monthly KPI returns

The Person

• Full driving licence
• IT skills - Use of Online HR, Pay Roll and Audits
• Proven track record of having worked within the cleaning industry at supervisory level with experience of multi contract management ideally including office, industrial and education sector cleaning
• Candidates should have excellent communication skills
• Financial acumen and experience of budget management
• Health & Safety experience

Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day-to-day basis. The post also requires proficient skills in computer literacy. The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Please note the successful applicant's offer is subject to the Access NI (Enhanced) check prior to commencement of role. The Access NI Code of Practice is available upon request. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group.

GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE

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