Revenue Operations Lead, Customer Success

Dubizzle Limited; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading international Ed-Tech company is seeking a Revenue Operations Manager focusing on Customer Success in the United Kingdom. You will optimize customer operations to enhance satisfaction and retention through data insights and effective processes. Ideal candidates have 5+ years in Customer Success Operations, strong analytical abilities, and proficiency in CRM tools like Salesforce. This position offers a competitive salary, performance bonuses, and benefits including paid time off and professional development resources.

Benefits

Competitive salary

Performance bonus

25 days holiday

Travel budget

Flexible work tools

Personal and professional growth resources

Mental coaching support

Diverse and inclusive teams

Themed events and team-building

Paid Do-Good Day for volunteering

Pension and insurance coverage

Qualifications

• 5+ years in Customer Success Operations Management or related field.
• Track record in SaaS or B2B environments.
• Proficient in Excel/Google Sheets.

Responsibilities

• Lead revenue operations processes for customer success.
• Analyze metrics to develop retention strategies.
• Implement tools for Customer Success operations.

Skills

Analytical skills

CRM tool proficiency

Leadership skills

Project management

Interpersonal skills

Tools

Salesforce

Tableau

Power BI

Job description

A leading international Ed-Tech company is seeking a Revenue Operations Manager focusing on Customer Success in the United Kingdom. You will optimize customer operations to enhance satisfaction and retention through data insights and effective processes. Ideal candidates have 5+ years in Customer Success Operations, strong analytical abilities, and proficiency in CRM tools like Salesforce. This position offers a competitive salary, performance bonuses, and benefits including paid time off and professional development resources.