Returns & Customer Service Specialist (Fast-Paced)

Europcar Mobility Group; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global mobility provider in Manchester is seeking a Customer Service Returns Agent. In this role, you will deliver exceptional customer service during the vehicle rental process and manage vehicle pickup and returns. Applicants should possess a clean driving license with at least 4 years of experience, excellent interpersonal skills, and the ability to thrive in a fast-paced setting. The company offers a competitive salary, holiday benefits, and opportunities for career advancement.

Benefits

Competitive Basic Salary

Starting on 6 weeks holiday

Pension and life insurance scheme

Enhanced Maternity and Adoption Leave

Discounted car hire rates

20% discount on mobile phone contracts

Cycle2Work

Free annual eye tests

Career progression opportunities

Qualifications

• A full, valid clean driving licence with a minimum of 4 years driving experience.
• Experience in car rental/sales is desirable but not essential.
• Ability to manage a fast-paced work environment.

Responsibilities

• Provide world-class customer service during vehicle rental processes.
• Ensure timely vehicle return and pickup for customers.
• Complete all necessary administration accurately.

Skills

Excellent communication and face to face interpersonal skills

Ability to work as part of a team

Flexibility in working hours

Customer service experience (desirable but not essential)

Job description

A global mobility provider in Manchester is seeking a Customer Service Returns Agent. In this role, you will deliver exceptional customer service during the vehicle rental process and manage vehicle pickup and returns. Applicants should possess a clean driving license with at least 4 years of experience, excellent interpersonal skills, and the ability to thrive in a fast-paced setting. The company offers a competitive salary, holiday benefits, and opportunities for career advancement.