Retail Team Lead (Commercial) - Kingston

Nike; City of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading sports retailer in London is seeking a Retail Lead to provide exceptional consumer service and support their team. You will be responsible for coordinating and motivating staff while achieving sales targets. Ideal candidates should possess retail experience and effective communication skills. This position offers competitive compensation and a strong commitment to diversity and inclusion.

Benefits

Competitive compensation and benefits

Monthly performance-based bonus

Diversity, Equity & Inclusion support

Employee discounts

New NIKE outfit

Qualifications

• Customer service and/or retail experience preferred.
• Ability to manage a small team of peers.
• Effective communicator, brand ambassador, and collaborative teammate.
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available to work retail hours including evenings and weekends.

Responsibilities

• Deliver exceptional consumer service and ensure a premium brand experience.
• Coordinate, coach, and motivate the employees.
• Support daily business management to achieve sales targets.
• Identify and solve problems with store leadership.
• Ensure compliance with company standards and guidelines.

Skills

Customer service

Retail experience

Team management

Effective communication

Sales techniques

Job description

Nike Well-Collective Kingston is looking for a Retail Lead to join our team and provide world-class service to the consumer:

What you bring:

Join the NIKE, Inc. team! As a Lead, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience to our consumers. You will coordinate, coach, and motivate the employees in your area while maintaining an excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE’s initiatives. You will also ensure the store complies with all NIKE standards and guidelines.

Our leads specialize in one business area but will support cross-functionally.

• COMMERCIAL: You will support a team that can deliver efficient receiving of product, inventory accuracy to visual presentation standards, and make timely monthly initiative launches.
• ATHLETE EXPERIENCE: You will ensure the team is equipped to deliver the highest quality athlete experience.
• CONSUMER EXPERIENCE: You will lead by example and deliver our sales floor service to bring the consumer journey to life.

What you get:

• One of the best compensation and benefits packages in the industry
• Opportunity for monthly performance-based bonus
• A supportive team that values Diversity, Equity & Inclusion
• A career at a company at the forefront of the sports and fashion industry.
• Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor.

Qualifications

• Customer service and/or retail experience preferred.
• Ability to manage a small team of peers.
• Effective communicator, brand ambassador, and collaborative teammate.
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available to work retail hours (***) which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

Apply now online

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