Retail Store Manager: Lead KPI-Driven Customer Experience

Crocs; Stratford-upon-Avon; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global footwear brand in Stratford-upon-Avon is seeking a Store Manager to lead and enhance team performance while delivering exceptional customer service. With your experience, you will foster a welcoming environment and empower team members. Candidates should have 4+ years of retail experience, proven leadership skills, and a passion for retail. Flexibility in scheduling and strong communication are important. Join us to make a meaningful impact in a dynamic retail environment.

Qualifications

• 4+ years of total retail experience, preferably as a Store Manager.
• Strong communication skills in English and local language.
• Flexibility with work schedule including nights and weekends.

Responsibilities

• Deliver outstanding service using the C.H.A.R.M service model.
• Lead the store team to meet performance metrics.
• Build a welcoming, inclusive environment.

Skills

Leadership

Communication skills

Retail experience

Analytical thinking

Problem-solving

Customer service

Tools

MS Office

POS systems

Job description

A global footwear brand in Stratford-upon-Avon is seeking a Store Manager to lead and enhance team performance while delivering exceptional customer service. With your experience, you will foster a welcoming environment and empower team members. Candidates should have 4+ years of retail experience, proven leadership skills, and a passion for retail. Flexibility in scheduling and strong communication are important. Join us to make a meaningful impact in a dynamic retail environment.