Retail Security Officer

OCS Group; Cambridge; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading facilities management company in Cambridge is looking for a Retail Security Officer. Your role includes ensuring a safe shopping environment, acting as a visible deterrent to theft, and providing excellent customer service. Essential qualifications include a valid SIA License and strong observational skills. You must be proactive in managing security incidents and reporting accurately. The position requires flexibility with varied shifts, supporting the security team while liaising with store management on safety concerns.

Qualifications

• Valid SIA License – Door Supervisor (DS) or Security Guarding required.
• Strong observational skills to identify suspicious behaviour.
• Proven ability to handle difficult situations calmly.
• Excellent communication skills for reporting.
• Flexibility to work varied shifts, including weekends.

Responsibilities

• Act as a visible security presence within the store.
• Conduct regular patrols to ensure safety and security.
• Monitor CCTV and respond to suspicious activities.
• Carry out searches of individuals as required.
• Respond to alarms and incidents promptly.
• Complete detailed incident reports.
• Liaise with management to address security concerns.

Skills

Observational skills

Verbal communication

Written communication

Calm professionalism

Job description

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role

Days of Working: Flexible Locations | Varied Shifts | SIA Licence Required

As a Retail Security Officer, you will play a vital role in protecting customers, staff, and stock, ensuring a safe and secure shopping environment. You will act as a visible deterrent to criminal activity, provide excellent customer service, and respond effectively to incidents within the retail environment.

Key Responsibilities

• Act as a visible security presence within the store, deterring theft and anti-social behaviour.
• Conduct regular patrols of the store premises, ensuring safety and security at all times.
• Monitor CCTV and other security equipment to identify and respond to suspicious activities.
• Carry out searches of individuals if required in accordance with company policies.
• Respond to alarms and incidents promptly, escalating issues to management or law enforcement as necessary.
• Complete detailed and accurate incident and observation reports.
• Liaise with store management and staff to address security concerns or potential threats.
• Customer Service
• Provide a professional and welcoming approach to customers, staff, and visitors.
• Assist customers with directions or queries where needed.
• De-escalate confrontational situations calmly and professionally.
• Compliance and Support
• Ensure compliance with all site-specific procedures, company policies, and legal requirements.
• Support the wider security team and assist with additional duties as requested by the Site Supervisor or Security Manager.

Essential Requirements

• Valid SIA License – Door Supervisor (DS) or Security Guarding required.
• Strong observational skills with the ability to identify suspicious behaviour.
• Proven ability to handle difficult situations calmly and professionally.
• Excellent verbal and written communication skills for reporting and interactions.
• A proactive and professional approach to ensuring safety and security.
• Flexibility to work varied shifts, including weekends and evenings.

How to Apply

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.