Retail Partnership & Customer Experience Lead

The Highcross Lp; Leicester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent retail center in Leicester is seeking a Customer Liaison Manager to enhance retail sales performance through effective data analysis and communication with occupiers. Responsibilities include managing the customer service team, analyzing sales trends, and ensuring compliance with regulations. The ideal candidate will have a strong knowledge of the retail industry, management experience, and excellent communication skills. Flexibility and a commitment to first-class customer service are essential.

Qualifications

• Demonstrable knowledge of the retail industry.
• Previous experience in a management role.
• Excellent organizational and time management skills.

Responsibilities

• Collate and analyze retail sales data and report findings.
• Identify opportunities for increasing occupier revenue.
• Maintain communication with occupiers and provide support.

Skills

Retail industry knowledge

Management experience

Confident communication

Analytical skills

Organizational skills

Self-motivated

Interpersonal skills

Flexible work approach

Job description

A prominent retail center in Leicester is seeking a Customer Liaison Manager to enhance retail sales performance through effective data analysis and communication with occupiers. Responsibilities include managing the customer service team, analyzing sales trends, and ensuring compliance with regulations. The ideal candidate will have a strong knowledge of the retail industry, management experience, and excellent communication skills. Flexibility and a commitment to first-class customer service are essential.