Retail Optical Assistant

Vision Express; Plymouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading optical retailer in the UK is seeking a Retail Optical Assistant to deliver exceptional customer service and provide product advice. The role involves assisting customers with eyewear fittings, supporting pre-screening eye tests, and ensuring smooth store operations. Ideal candidates should be confident in engaging with customers, passionate about eyewear, and comfortable with digital tools. This position offers exciting benefits, including free eyewear and opportunities for monthly bonuses.

Benefits

Free eyewear (up to £550 annually)

33 days holiday with buy/sell options

Family & friends discounts

Employee wellbeing support

Opportunities to support global vision through the OneSight Foundation

Qualifications

• Confident in engaging with customers and recommending products.
• Passionate about eyewear and digital tools.
• Positive attitude and strong communication skills.

Responsibilities

• Deliver personalized customer service and product advice.
• Assist with fittings and minor repairs of eyewear.
• Support pre-screening eye tests using optical technology.
• Handle administrative and store support tasks.

Skills

Customer service

Product recommendation

Team collaboration

Strong communication

Job description

Retail Optical Assistant – Vision Express

Where customer service meets premium eyewear and medtech innovation.

Are you looking for a retail role in eyecare where you can grow, learn, and make a difference? Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance.

What You’ll Do

• Deliver confident personalised customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre‑screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

What You’ll Get

• Free eyewear (up to £550 annually) from day one
• 33 days holiday with buy/sell options
• Family & friends discounts + free eye tests
• Employee wellbeing support
• Opportunities to support global vision through the OneSight Foundation

Earn More at Vision Express

Earn monthly bonuses on top of your salary. Full‑time Optical Assistants meeting targets can earn £85–£520/month — with uncapped potential for high performers. Your performance matters — and it pays off.

What We’re Looking For

• Confident engaging with customers and recommending products
• Passionate about eyewear, style, and comfortable with digital tools
• Positive team player with a can‑do attitude
• Strong communicator who listens and understands customer needs

Why Vision Express?

With over 590 stores across the UK, Ireland, and Jersey, we’re a leading optical retailer and a growing medtech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.

Ready to start your career in optical retail? Apply now and see your future clearly.