Retail Optical Assistant

Vision Express; Peterborough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading optical retailer is seeking a Retail Optical Assistant in Peterborough. The role involves delivering personalized customer service, providing product advice, and supporting eye tests with modern technology. Candidates should be passionate about eyewear and possess strong communication skills. The position offers a dynamic work environment with bonus earning potential and an array of employee benefits. Join a company committed to innovation and career development within the optical sector.

Benefits

Free eyewear (up to £550 annually)

33 days holiday with buy/sell options

Family & friends discounts

Free eye tests

Employee wellbeing support

Opportunities to support global vision through the OneSight Foundation

Qualifications

• Confident engaging with customers and recommending products.
• Passionate about eyewear, style, and comfortable with digital tools.
• Positive team player with a can-do attitude.
• Strong communicator who listens and understands customer needs.

Responsibilities

• Deliver confident personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Support pre-screening eye tests using the latest optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer service

Product advice

Team player

Communication

Job description

Retail Optical Assistant – Vision Express

Where customer service meets premium eyewear and medtech innovation.

What You’ll Do

• Deliver confident personalised customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre-screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

What You’ll Get

• Free eyewear (up to £550 annually) from day one
• 33 days holiday with buy/sell options
• Family & friends discounts + free eye tests
• Employee wellbeing support
• Opportunities to support global vision through the OneSight Foundation

Earn More at Vision Express

Earn monthly bonuses on top of your salary. Full-time Optical Assistants meeting targets can earn £85–£520/month — with uncapped potential for high performers. Your performance matters — and it pays off.

What We’re Looking For

• Confident engaging with customers and recommending products
• Passionate about eyewear, style, and comfortable with digital tools
• Positive team player with a can‑do attitude
• Strong communicator who listens and understands customer needs

Why Vision Express?

With over 590 stores across the UK, Ireland, and Jersey, we’re a leading optical retailer and a growing medtech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.

Ready to start your career in optical retail? Apply now and see your future clearly.

We are Pioneers bringing heritage into the future

We’re deeply rooted in our legacy – proud of where we came from, yet always innovating and improving the rules of the eyewear and eyecare game. We never stop learning, nor would we want to. We see our search for innovative solutions as an ongoing journey, not a destination. We’re curious – keeping up with trends, gathering insight, and thinking about where we can go next.