Retail Optical Assistant

Vision Express; Kirkcaldy, Heswall, Failsworth, Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading optical retailer in Kirkcaldy is seeking a Retail Optical Assistant to enhance customer experience through personalized service and expert product advice. Your responsibilities will include adjusting frames, conducting pre-screening eye tests, and supporting store operations. We offer an engaging work environment with benefits such as free eyewear, generous holiday, and performance bonuses for high-achievers. Join us and kickstart your career in optical retail today.

Benefits

Free eyewear (up to £550)

33 days holiday with buy/sell options

Family & friends discounts

Employee wellbeing support

Opportunities to support global vision through the OneSight Foundation

Qualifications

• Engaging with customers confidently and recommending products.
• Passion for eyewear and comfort with digital tools.
• Ability to listen and understand customer needs.

Responsibilities

• Deliver personalized customer service and product advice.
• Adjust frames, assist with fittings, and conduct minor repairs.
• Support pre-screening eye tests and manage admin tasks.

Skills

Confident customer engagement

Product recommendation

Positive team player

Strong communication

Job description

Retail Optical Assistant – Vision Express

Where customer service meets premium eyewear and medtech innovation. Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray‑Ban, Meta, Oakley, Prada & Nuance.

What You’ll Do

• Deliver confident personalised customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre‑screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

What You’ll Get

• Free eyewear (up to £550 annually) from day one
• 33 days holiday with buy/sell options
• Family & friends discounts + free eye tests
• Employee wellbeing support
• Opportunities to support global vision through the OneSight Foundation

Earn More at Vision Express

Earn monthly bonuses on top of your salary. Full‑time Optical Assistants meeting targets can earn £73–£472/month — with uncapped potential for high performers. Your performance matters — and it pays off.

What We’re Looking For

• Confident engaging with customers and recommending products
• Passionate about eyewear, style, and comfortable with digital tools
• Positive team player with a can‑do attitude
• Strong communicator who listens and understands customer needs

Why Vision Express?

With over 590 stores across the UK, Ireland, and Jersey, we’re a leading optical retailer and a growing medtech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.

Ready to start your career in optical retail? Apply now and see your future clearly.