Retail Operations Manager

St. Rocco's Hospice; Warrington; On-site; GBP 40,000; Full time

Job summary

A community-focused charity organization in Warrington is seeking a Retail Operations Manager. This role involves leading the retail strategy to enhance income and customer experience across charity shops and online platforms. The ideal candidate will possess strong leadership skills, experience in retail management, and a passion for community service. Join us to make a difference in people's lives.

Qualifications

• Strong leadership and communication skills.
• Experience in opening new stores.
• Commercially minded with a focus on results.

Responsibilities

• Oversee the day-to-day operations of charity shops and online platforms.
• Manage sales performance and profitability across locations.
• Lead and develop the retail team.

Skills

Leadership skills

Communication skills

Commercial acumen

People management

Job description

Location:St. Rocco’s Hospice, Warrington
Salary:£40k (FTE)
Hours:Full-time 37.5hrs (would consider 30hrs)

Join our mission to make a difference.
We are a dedicated community hospice committed to providing exceptional care and support to patients and their loved ones in the Warrington Area. Our retail chain plays a vital role in funding these services, and we are looking for an experienced Retail Operations Managerto lead and grow this area of our work.

You will be responsible for delivering the organisation’s Retail Strategy, focusing on maximising net contribution, delivering excellence in customer service, and improving sales and minimising costs.

About the Role

As Retail Operations Manager, you will:

• Oversee the day-to-day operations of our charity shops and online retail platforms with the support of our Retail Area Manager and E‑Commerce, Logistics and New Goods Manager.
• Oversee and manage sales performance and profitability across multiple locations through KPI’s and Objectives.
• Lead, motivate, and develop to create a high performing retail team.
• Ensure compliance with health and safety, trading standards, and charity regulations.
• Develop strategies to expand retail income and enhance customer experience, including new shop openings.
• Manage budgets, stock control, and reporting to senior leadership.

About You

We’re looking for someone who:

• Is commercially minded with strong leadership and communication skills.
• Can deliver results through people, processes, and innovation.
• Has experience of opening new stores.
• Is passionate about making a difference in the community.

Apply today and help us make every day count.
Please see Job Description attached for more detail.