Retail Customer Service Representative

The Brick; Gloucester; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading retail company in Gloucester is looking for a Customer Service Associate. You will respond to customer inquiries, promote loyalty, and manage daily order reports. Ideal candidates will have a high school diploma, excellent communication skills, and a strong customer service focus. The role offers a comprehensive benefits package and opportunities for career advancement in a dynamic work environment.

Benefits

Health, Dental and Paramedical Services

Competitive remuneration package

Career progression potential

Employee discounts

Qualifications

• Proven ability to multitask and maintain organization.
• Flexibility to work all shifts, including evenings and weekends.

Responsibilities

• Respond to customer inquiries and offer solutions in a courteous manner.
• Promote customer loyalty by providing exceptional support.
• Review and follow up on order reports daily.

Skills

Strong customer service focus

Team oriented

Exceptional communication skills

Proficiency with computers and Microsoft Office programs

Ability to multitask

Education

High school diploma or equivalent

Job description

Is this job for you?

Do you believe in putting the customer first?

Do you love to solve problems and create solutions?

The Brick is actively seeking to expand our service team. As a Customer Service Associate, you will be reporting to the Operations Manager. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations!

Responsibilities

• Respond to customer inquiries and offer solutions in a courteous and professional manner
• Follow up with customers to identify and support their needs
• Promote customer loyalty by providing exceptional customer support
• Review and follow up on order reports on a daily basis
• Other duties as assigned

Qualifications

• Strong customer service focus
• Team oriented
• High school diploma or equivalent
• Exceptional communication skills, both written and verbal
• Proven ability to multitask and maintain organization
• Proficiency with computers and Microsoft Office programs
• Flexibility to work all shifts, including evenings and weekends, as required

Why The Brick?

• A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.

Apply now

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [e-mail]