Retail Customer Service Associate — Sports & Promotions

Betfred Group; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading bookmaker in the UK seeks passionate individuals for the Assistant Sales Manager role in Manchester. In this position, you will enhance customers’ betting experiences by processing bets, addressing queries, and promoting key events. The ideal candidate will possess outstanding customer service skills, have a passion for sports and be eager to learn. Full and part-time opportunities available, with benefits including bonuses, pension contributions, and mental health support within the company.

Benefits

Bonuses and incentives

Monthly pension contributions

Enhanced maternity & paternity pay

Long-service recognition programme

Financial wellbeing package

Mental health support

Qualifications

• Be 18+ and have the right to work in the UK.
• Must be able to work evenings, weekends, and public holidays.

Responsibilities

• Processing customers’ bets in a timely and attentive manner.
• Attending to all customer queries quickly and knowledgeably.
• Engaging customers with expert knowledge of products and promotions.
• Supporting key promotional events throughout the sporting calendar.
• Maintaining a well-presented environment for customers.
• Handling cash transactions with care and accuracy.

Skills

Outstanding customer service skills

Ability to engage all customers

Passion for sports, betting, and gaming

Eagerness to learn and develop

Job description

A leading bookmaker in the UK seeks passionate individuals for the Assistant Sales Manager role in Manchester. In this position, you will enhance customers’ betting experiences by processing bets, addressing queries, and promoting key events. The ideal candidate will possess outstanding customer service skills, have a passion for sports and be eager to learn. Full and part-time opportunities available, with benefits including bonuses, pension contributions, and mental health support within the company.