Retail Customer Service

Northampton Business Directory; Daventry, Northampton; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail firm in Daventry is seeking a Retail Customer Service Manager to deliver exceptional service in its betting shops. You will engage with customers, handle transactions, and maintain shop standards while promoting responsible gambling. This part-time role requires approximately 20 hours a week, with flexibility and a commitment to a healthy work-life balance. Join a dynamic team at a reputable company and be part of our success story.

Qualifications

• Passionate about sports and customer service.
• Ability to handle customer transactions including cash.
• Experience in a customer-facing role preferred.

Responsibilities

• Deliver outstanding customer service.
• Process customer transactions accurately.
• Handle customer complaints with empathy.
• Maintain high shop standards.

Skills

Customer service orientation

Problem-solving skills

Ability to handle cash

Effective communication

Job description

Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.

Reporting to theShop Manager you will be part of theShop team, who will be serving customers and building a rapport to encourage repeat custom.

Salary is £13.00 per hour.

Are you ready to launch a winning career?

What you will do

• Deliver outstanding customer service.
• Always urging safer gambling.
• Take bets on a wide range of sports and events.
• Process customer transactions including cash handling.
• Help demonstrate our products & betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets and goals.
• Maintain high shop standards.
• Open or close the shop as needed.

Working patterns

Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.

Your typical weekly rota will be 20 hours and made up of a blend of long opening shifts (once you’ve completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop.

At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.