Retail Customer Experience Manager – Lead Teams to Excellence

Myer Pty Ltd; Doncaster; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading retail company is seeking a Customer Service Manager to drive excellence in customer service at their Doncaster location. In this role, you will lead teams and ensure outstanding service while managing daily operations. The ideal candidate will have strong leadership skills, a hands-on approach to team management, and a customer-centric mindset. This position offers substantial career advancement opportunities and employee benefits such as team discounts and flexible leave options.

Benefits

Career development opportunities

Team Member discounts

Volunteer and parental leave

Service Recognition Awards

Qualifications

• Previous experience as a Retail Manager or similar in a retail environment is preferred.
• Strong ability to drive team performance and manage KPIs effectively.
• Excellent customer service skills and commercial understanding.

Responsibilities

• Lead daily operations to enhance customer satisfaction.
• Inspire your team through coaching and feedback.
• Maximize team productivity through effective planning.
• Mentor your team to develop into future leaders.

Skills

People leadership skills

Customer service skills

Commercial acumen

Time management

Job description

A leading retail company is seeking a Customer Service Manager to drive excellence in customer service at their Doncaster location. In this role, you will lead teams and ensure outstanding service while managing daily operations. The ideal candidate will have strong leadership skills, a hands-on approach to team management, and a customer-centric mindset. This position offers substantial career advancement opportunities and employee benefits such as team discounts and flexible leave options.