Retail Customer Experience Associate (Betting Shop)

Betfred Group; Southwick; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading betting company in the UK is seeking an Assistant Sales Manager to enhance customer experiences. You will process bets, handle queries, and maintain a welcoming environment. This role requires excellent customer service skills and the ability to work flexible hours. You'll benefit from a structured training program to help you settle into your role. Competitive bonuses, pension contributions, and a commitment to responsible gambling are part of the offer, making this an exciting opportunity to join a dynamic team.

Benefits

Bonuses and incentives

Monthly pension contributions

Enhanced maternity & paternity pay

Long-service recognition program

Financial wellbeing package

Mental health support

Qualifications

• Must be at least 18 years old and eligible to work in the UK.
• Ability to work evenings, weekends, and public holidays.
• Passion for sports, betting, and gaming is a plus, but not required.

Responsibilities

• Process customers' bets efficiently.
• Attend to customer queries quickly.
• Engage customers with knowledge of products and promotions.
• Support promotional events during the sporting calendar.
• Maintain a well-presented environment.
• Collaborate effectively with team members.
• Handle cash transactions accurately.
• Follow age verification policies.

Skills

Outstanding customer service skills

Engagement with customers

Eagerness to learn

Job description

A leading betting company in the UK is seeking an Assistant Sales Manager to enhance customer experiences. You will process bets, handle queries, and maintain a welcoming environment. This role requires excellent customer service skills and the ability to work flexible hours. You'll benefit from a structured training program to help you settle into your role. Competitive bonuses, pension contributions, and a commitment to responsible gambling are part of the offer, making this an exciting opportunity to join a dynamic team.