Retail Assistant

Specsavers; Glenrothes; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading optical retailer in Glenrothes is seeking a Customer Care Assistant to join their team. The role involves providing outstanding customer care, performing diagnostic procedures under the supervision of an optometrist, and ensuring compliance with protective guidelines. Exceptional communication skills and a willingness to seek guidance are essential for success. This position offers a competitive hourly wage and various employee benefits, fostering career development in the optical field.

Benefits

Salary- £10 - £12.21 per hour

Working hours- 37.5 (including weekends)

Pension scheme with employer contribution

Specsavers Perks for discounts

WeCare employee support service

Complimentary Headspace app subscription

Eyecare and hearcare discounts

Qualifications

• Ability to provide excellent customer care in all care pathways.
• Capable of performing diagnostic and pre-assessment procedures under supervision.

Responsibilities

• Provide clear explanation of the appointment to the customer.
• Ensure all data protection and regulatory rules are followed.
• Complete diagnostics while adhering to IPC and PPE guidelines.

Skills

Excellent customer communication skills

Confident to seek guidance and support when needed

Job description

Join our team and you’ll discover why at Specsavers, we pride ourselves on providing the foundation for exciting, long-term careers. We’ll continue to develop and expand your knowledge of Optics to enable you to support with all customer enquiries, ensuring the highest levels of customer care are maintained.

What’s on offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• Salary- £10 - £12.21 per hour (depending on experience)
• Working hours- 37.5 (to include weekend days)
• We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
• Specsavers Perks - a portal to a world of great everyday discounts and savings
• WeCare - our employee support service to help you and your immediate family when you need it most
• Complimentary subscription tothe Headspace app
• Eyecareand hearcare discounts for you and your family

Main purpose of the role...

• Providingexcellent customer care in all care pathways being utilised in the store.
• Equipment / technical set ups, completing of delegated tasks
• Perform diagnostic / pre-assessment procedures under the supervision of the optometrist
• Perform digital imaging and OCT scan capture
• Perform visual field testing following the attending optometrist's instructions of strategy and programme

Essential skills

• Excellent customer communication skills
• Confidentto seek guidance and support when needed

Main responsibilities

• Provide clear explanation of the appointment to the customer
• Ensure all datas protection and regulatory rules and regulations are explained and followed
• Complete the necessary diagnostics with the customer whilst adhering to the current IPC and PPE guidelines
• Ensure the customer is comfortable and aware of what to expect at each part if their journey

Specsavers prides itself on personal development & exciting long-term careers –supporting you to develop your knowledge of the optical world.

Please clickApply, email [e-mail] or call 07860666213 as this vacancy will close once, we have filled all available places.