Front of House Waiting Staff

Squire's Garden Centres; Whiteley Village; On-site; GBP 10,000 - 40,000; Part time

Job summary

A family-owned garden centre group is seeking Front of House - Waiting Staff to provide excellent customer service in their restaurant. The role involves greeting customers, addressing queries, and ensuring hygiene standards. Ideal candidates will have a friendly demeanor and good interpersonal skills. The position offers various employee benefits including discount schemes, bonuses, and holiday entitlements aimed at ensuring job satisfaction and growth within the company.

Benefits

50% employee discount in restaurants

5.6 weeks holiday increasing with service

Bonus scheme at Christmas

Defined Contribution Pension Plan

Cycle2work scheme

Employee Assistance Programme

Free Parking

Qualifications

• Prior experience in a customer service role is beneficial.
• Must be able to work alternate weekends.
• Strong communication skills required.

Responsibilities

• Provide an enjoyable restaurant experience for customers.
• Handle customer queries courteously and efficiently.
• Maintain hygiene and housekeeping standards as per company guidelines.

Skills

Good friendly manner

Good interpersonal skills

Willing to learn

Job description

Restaurant: Front of House - Waiting Staff

Location: Burwood Road, Hersham, KT12 4AR

Job Reference: #12156

Your primary responsibility will be to provide professional support to our customers in the restaurant. Working closely with the Restaurant Manager to help the business to succeed.

Rota: Alternate weekends Saturday and Sunday 11:00-15:00

Main duties and responsibilities:

• Provide an enjoyable restaurant experience for everyone by:
  • Ensuring all customers are greeted and offered assistance
  • Handling customer queries courteously and efficiently
  • Identifying customer needs through interaction, and taking appropriate action
• Excellent standards of hygiene and housekeeping are established and maintained in accordance with company guidelines

To be successful in this role, we are looking for people:

• Good friendly manner
• Good interpersonal skills
• Willing to learn

Squire’s is a family‑owned group of 17 garden centres based in Surrey, Sussex, Middlesex, and Berkshire. Since 1936 the purpose of our business has been the happiness of those who work in it. We are committed to growing our business and to promoting the highest standards in horticulture, catering, and retail. We want our staff to enjoy working with us in a friendly, energetic customer‑focused environment.

Rewards & Benefits:

• Employee Discount – 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service.
• Holiday (including bank holidays) – 5.6 weeks on joining increasing to 6.2 weeks after 2 years’ service and 6.6 weeks after 5 years’ service.
• Bonus – We reward our employees with a non‑contractual bonus at Christmas, based on the profit of the company in any financial year (first year is dependent on start date).
• Pension – We offer a Defined Contribution Pension Plan to new employees. If you pay into the plan and meet the government criteria, the company will too, and these contributions will be invested.
• Attendance – After one years service, if you have worked for a full financial year and have 100% attendance, one day holiday (pro‑rata) will be added to your holiday grant as a 'Thank you'.
• Made A Difference Scheme (M.A.D) – A reward scheme for team members who make a difference to our business through outstanding customer service, over and above normal duties or initiatives that have grown / inspired the business. There is a monthly winner. All winners select a gift to receive.
• Learning & Development – You can look forward to a wealth of learning opportunities with us that will enhance and develop you with the skills and confidence you need.
• Birthday – After 6 months service if your birthday falls on your contracted day to work, you can leave work early (holiday policy rules apply). If you have 2 years service on your birthday, you will receive a £25 Squires gift voucher (pro‑rata for less than 40 hours).
• Cycle2work scheme – After 1 years service, a government initiative which offers a 25% to 39% saving on new cycling equipment. This cost is deducted out of your pay over 12 or 19 months.
• Child's first day at school – After 1 year's service come in late and go home early on your child's first day of school life, so that you can be there to take them and pick them up from school on your first day.
• RHS Membership or a Tree / Shrub – After 1 years service Squire's employees can choose either one tree or shrub to plant each year up to the value of £50 retail on the anniversary of your engagement or £50 towards RHS annual membership.
• Employee Assistance Programme (EAP) – After 2 years service employees are eligible to join an EAP, that gives them access to a range of wellbeing resources, etc.
• Retirement – After 15 years service if you are retiring and have over 15 years service, your contracted hours will be reduced by a fifth but your pay will remain the same for your final 3 months.
• Free Parking – Available to all employees in the designated parking areas on our site.