Restaurant: Front of House - Waiting Staff

Squire's Garden Centres; Hare Hatch; On-site; GBP 10,000 - 40,000; Part time

Job summary

A popular garden centre is seeking Front of House - Waiting Staff to deliver excellent customer service in a vibrant restaurant environment. Responsibilities include greeting customers, taking care of inquiries, and maintaining hygiene standards. Ideal candidates will possess strong interpersonal skills and a friendly demeanor. The role offers various benefits such as employee discounts, holiday allowances, and a Defined Contribution Pension Plan, encouraging a supportive work culture.

Benefits

Employee Discount

Holiday allowances

Bonus scheme

Pension plan

Free parking

Cycle2work scheme

Responsibilities

• Provide an enjoyable restaurant experience for everyone.
• Ensure all customers are greeted and offered assistance.
• Handle customer queries courteously and efficiently.
• Identify customer needs through interaction.

Skills

Good friendly manner

Good interpersonal skills

Willing to learn

Job description

Restaurant: Front of House - Waiting Staff

Location: Floral Mile, Hare Hatch, RG10 9SW

Job Reference: #12144

Rota: Every Sunday 10:00-17:00, Monday and Thursday 09:00-15:30

Main duties and responsibilities

• Provide an enjoyable restaurant experience for everyone by:
• Ensuring all customers are greeted and offered assistance
• Handling customer queries courteously and efficiently
• Identifying customer needs through interaction, and taking appropriate action
• Excellent standards of hygiene and housekeeping are established and maintained in accordance with company guidelines

To be successful in this role, we are looking for people

• Good friendly manner
• Good interpersonal skills
• Willing to learn

Rewards & Benefits

• Employee Discount – 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service.
• Holiday (including bank holidays) – 5.6 weeks on joining increasing to 6.2 weeks after 2 years’ service and 6.6 weeks after 5 years’ service.
• Bonus – We reward our employees with a non-contractual bonus at Christmas, based on the profit of the company in any financial year (first year is dependent on start date).
• Pension – We offer a Defined Contribution Pension Plan to new employees. If you pay into the plan and meet the government criteria, the company will too, and these contributions will be invested.
• Attendance – After one year’s service, if you have worked for a full financial year and have 100% attendance, one day holiday (pro‑rata) will be added to your holiday grant as a 'Thank you'.
• Made A Difference Scheme (M.A.D) – A reward scheme for team members who make a difference to our business through outstanding customer service, over and above normal duties or initiatives that have grown / inspired the business. There is a monthly winner. All winners select a gift to receive.
• Learning & Development – You can look forward to a wealth of learning opportunities with us that will enhance and develop you with the skills and confidence you need.
• Birthday – After 6 months’ service if your birthday falls on your contracted day to work, you can leave work early (holiday policy rules apply). If you have 2 years’ service on your birthday, you will receive a £25 Squires gift voucher (pro‑rata for less than 40 hours).
• Cycle2work scheme – After 1 year’s service, a government initiative which offers a 25% to 39% saving on new cycling equipment. This cost is deducted out of your pay over 12 or 19 months.
• Child’s first day at school – After 1 year’s service you can come in late and go home early on your child's first day of school, so that you can be there to take them and pick them up from school on their first day.
• RHS Membership or a Tree / Shrub – After 1 year’s service Squire's employees can choose either one tree or shrub to plant each year up to the value of £50 retail on the anniversary of your engagement or £50 towards RHS annual membership.
• Employee Assistance Programme (EAP) – After 2 years’ service employees are eligible to join an EAP, that gives them access to a range of wellbeing resources, etc.
• Retirement – After 15 years’ service if you are retiring and have over 15 years service, your contracted hours will be reduced by a fifth but your pay will remain the same for your final 3 months.
• Free Parking – Available to all employees in the designated parking areas on our site.