Resolution Coordinator

Paragon Banking Group; Southampton; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading UK bank is seeking a Resolution Coordinator to manage applications facing payout issues. The role involves resolving inconsistencies, liaising with multiple internal teams, and ensuring accurate documentation is communicated to customers. Candidates must demonstrate excellent communication and organizational skills. This rewarding position promotes growth within a supportive and inclusive environment. A flexible hybrid working model is offered along with generous benefits including holidays and wellness programs.

Benefits

Generous holiday allowance

Share Save Scheme

Profit Related Pay

Pension Plan

Family Friendly policies

Employee Discounts

Volunteering Day

Life Assurance and Personal Accident Cover

Qualifications

• Must have detailed knowledge of documentation requirements and communicate them effectively.
• Ability to build relationships with staff and customers.
• Strong understanding of company policies and data protection regulations.

Responsibilities

• Manage applications that have failed due to errors or missing information.
• Liaise with internal teams and make outbound calls to resolve issues.
• Utilize company systems to ensure deals are processed correctly.

Skills

Excellent communication

Organizational skills

Knowledge of AML/KYC requirements

Job description

A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you’re an experienced Resolution Coordinator lo oking for an opportunity to grow in a friendly environment, we’re looking for you!

We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let’s grow together …

What you’ll be doing

• Manage all applications that have failed the payout process due to errors, inconsistencies or missing information.
• Once you have resolved all issues on a deal, you will then be responsible, using your payout mandate, in gettingthe deal originated.During peak times you will be required to assist the payout team in getting deals checked and paid.
• You will be required to liaise with multiple internal teams, including external facing BDM's, FCI, Asset Management, and the Origination team.
• You will need to be proactive in making outbound calls to our customers and intermediaries ensuring that the missing documentation or errors can be conveyed as soon as possible after a deal is passed over from the payout team.
• You must utilise Paragon systems to ensure deals are processed correctly, and any exceptions or sign offs are recorded correctly for audit purposes.

About You

What you’ll bring to the team

• You must have a detailed knowledge of Paragon's documentation requirements and must be an excellent communicator to be able to confidently communicate Paragon's requirements to our customers and intermediaries to resolve payout issues as quickly and efficiently as possible.
• You must also have an excellent understanding of AML/KYC requirements so that any issues can be explained to a customer to resolve outstanding issues as smoothly as possible.
• You must have the ability to build relationships both internally with staff across multiple departments, and externally with introducers, customers, and suppliers.
• You need to have good organisational skills and the ability to prioritise and adapt in a fast paced environment and be able to multitask managing several applications at any given time.
• You must have a strong knowledge of Paragon's policies, procedures, data protection regulation and treating customer fairly in order to be able to confidently deliver our requirements, particularly when liaising with customers.

About Us

Even if you don’t meet all the criteria,we encourage you to apply. At Paragon, we value diversity and we’re excited to hear from passionate individuals like you! If you’re ready to contribute to the team, please apply.

Further information on the role can be found in the Purpose and Performance Profile (PPP), which is downloadable on this page.

Inclusion
As a Disability Confident Employer, we want to ensure that our vacancies are accessible for everyone. If you have a disability, long term health condition or are neurodiverse and need us to adjust our recruitment process please get in touch with our recruitment team.

What can we offer you?

Generous Holiday Allowance: Starting from 25 days and climbing to 30, you alsoget to enjoy a day off for your birthday, Christmas Eve, and New Year’s Eve. You can also buy or sell up to a week’s leave

• Share Save Scheme:Annually, you have the opportunity to buy shares in Paragon at a discounted rate
• Profit Related Pay: We share some of our annual profit with our eligible employees
• Pension Plan:We contribute up to 10% of your annual salary towards your pension
• Family Friendly policies: We offer enhanced parental pay and paid time off for fertility treatment
• Employee Discounts:Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more
• Volunteering Day:Contribute to causes you care about with one volunteering day per year
• Life Assurance and Personal Accident Cover

Be flexible

We promote flexibility around how and where we work so that you can achieve a healthier work-life balance. We operate hybrid working, splitting our week between the office and home.

Be yourself

As an equal opportunities employer, we welcome diversity and care about inclusion. That’s why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business. Our Equality, Diversity and Inclusion Network meets regularly to share challenges, experience, and ideas to build a more equal, diverse, and inclusive business.

Be heard

We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.

Be well

We will give you access to a range of tools and resources to support your wellbeing. This will include a digital GP service via our free Employee Assistance Programme, access to our Wellbeing team to connect you with the help you need to get more out of life and our Vitality at Work programme to provide you with discounted gym membership, fitness equipment and another multitude of wellbeing services.

Be better

We want you to reach your potential and, as a Platinum Investors in People employer, we’ll encourage you to learn and develop by building a personalised development plan together with your manager.